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Biometrics In Hotels Essay

1248 Words5 Pages

Nowadays, technology create an extensive effect in business productivity, implementation of technological applications by hotels is expanding in all areas including information technology and security areas (Crick & Spencer et al, 2011). Regarding the safety and security reason, hotel industry seems to be more aware after several cases of terrorists’ attack worldwide and also many cases of robbery, identity theft and kidnapping are occurred in tourist destinations including hotels which effect directly to hotels businesses (Kapiki,2012, pp.2) thus, the rates of using Biometrics in hotels are higher in recent years. The great advantage of Biometric technology is that,it is developed in a way that very difficult to lose or copy. Adoption of Biometric …show more content…

Following by the availability benefit. Availability of data is accessible for both guests and hoteliers, for the guests, it’s very convenient to be able to update the price and reserve hotel rooms through devices with internet access and for hoteliers, there is nothing more convenient than the capability to get internal data at anytime. The most used and relevant data that related to daily operation are such as average room price, daily occupancy including anticipation in percentage and cash flow …show more content…

In additional, advantages of PMS can be perceived in increasing guest satisfaction, there is a feature of PMS which can record complaint cases, therefore managers can come up with the best strategies to compensate and maintain guests satisfaction (Živković et al , 2013, pp.239). In terms of increasing guest satisfaction, loyalty program or rewarding program can be also created and provide options for any important improvements by the support of PMS (Pavlović T , 2011 ,

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