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Birmingham International Airport Case Study

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As the primary international portal of the middle part of England, the traffic flows of Birmingham International Airport (BIA) are expected to rise to about 35 million passengers per year by 2030 from 7.6 million in 2000 (The future of Air Transport, 2006). Under the pressure of rapidly increasing demand, operations management becomes crucial to the sustainable development and future success of IBA. This essay will first introduce several micro-operations identified at BIA and then focus on the responsibilities of IBA’s operations director Richard Heard, followed by a discussion of the relationship between immediate tasks and long-run issues of IBA.

Like any other airport in the world, the operations of IBA consist of different interrelated micro-operations. Some vivid examples are baggage handling operation, security check, information desk, cabin cleaning, and aircraft refueling.

Check-in baggage of passengers from different flights is the transformed resources for baggage handling operation while the ground crews responsible for checking, categorizing and dispatching the luggage are the transforming resources. Here, baggage is the predominant transformed resource. The output is that baggage of a certain flight is transported on board timely or to the correct conveyor belt in the arrival hall. Passengers are the customers of this micro-operation. …show more content…

In IBA’s case, this goal is “to be the best regional airport”. Richard and his team might hold meetings regularly to spot problems and inefficiencies in the operation transformation process. Brainstorming, video conferencing and other problem-solving methods may be adopted by Richard to improve current operations. In the case, for example, they successfully improved the operation performance by solving the problem of no capacity at the peak

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