Blue Cross-Blue Cost-Benefit Analysis
At my company Blue Cross Blue Shield of Tennessee we also do the Performance Management and Development to measure our performance. Our calls are listened to by our quality department to see if answered all questions and if every question and answer documented in our system. The report is sent to our supervisor and manager to notify them of our individual performances and then it is averaged out to get the report of our entire department.
On our yearly evaluation we have to set goals that we want to achieve such as attending one of our workshops on our campus or starting our college degree. Later in the year around October we go back into our evaluation and state whether we have accomplished this goal and provide proof such as a certification
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Blue Shield System
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