Bob Smith Information Services Case Summary
is considering the replacement of the company 's data center by an outside service. The CIO of the company is investigating the possibility of a business process outsourcing project that would move the data center to the cloud. The data center has grown rapidly and the cost associated with its growth is mounting up every year and the cost of doing business might get out of control. Along with the rising hardware and software costs, the number of employees needed to run this data center has grown considerably. Bob Smith is looking for possible ways of outsourcing to keep with the organization need of data growth and also making sure that cost is within control and within acceptable limit. The CIO of the company has been evaluating three different options and is in the process of information gathering to understand the pros and cons of each alternative. There are many options from which to choose, including: a local data center, a well-known data center, and a data center that is located overseas. Each of these solutions has pros and cons, and one big issue is the security of the data. Some of the other issues include:
- Service-level agreements
- HR issues related with local and remote staff members
- Other issues, such as informing or not
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By establishing local data centers, our company can expand and improve the offsite model. These local centers will allow close interaction with the customer and quick response to a service request, being in the same geographic location and time zone as the customer. Workforce may quickly move back and forth between the on-site team and the local team. To compete more effectively with local service providers, our company can recruit locally hired managers, marketers, and possible technical associates in local
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People V Smith Case Summary
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People Vs Smith Case Brief
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