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Btec Business Level 3 Unit 448

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09.12.2015 Mode of contact: Outreach Client presentation: Clean in presentation, clear in speech and stated to be stressed. 1.- Centerlink: As requested by the Julia, the writer translated two letters in which Centerlink informed Julia that she needs to work 8 hours a week and attend a phone call appointment on Thursday 17 to arrange a job plan. Julia was disappointed about it and burst in tears, as she feels that her mental and physical conditions does not allow her to work at all. 2.- Mental well-being: Julia still undecided whether to stay in Australia or return to her country of origin, as she find hard to adapt to Australia customs but at the same time she feels that will be hard for her to find a job in Chile. Follow up: * For the writer

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