Building Managerial Skills Case Study

“Building Managerial Skills”

1. Answer:
Indicate which methods of communication would be appropriate for each situation.
i. You need to schedule a meeting with five subordinates.
Written communication would be appropriate to schedule a meeting with five subordinates as via emails we can inform all subordinates about the meeting, we can also inform all the five subordinates by publishing a notice. ii. You need to congratulate a coworker who just had a baby.
Oral communication would be appropriate to congratulate a coworker who had a baby. Coworker will be happy and will be motivated if she will be congratulated face- to-face. Congratulating is also the process of motivating or encouraging, so the communication should be in effective and understandable form. iii. You need to

At first we should find the reason for his/her late coming and then we should take our responsibility towards him or her. iv. You need to inform the warehouse staff that several customers have recently complained because their shipments were not properly packed.
Oral communication would be appropriate to inform warehouse staff. We can use telephone communication in this situation. We should make them realize their mistake through our communication then only they might take a quick response.
v. You need to schedule a meeting with your boss.
Written communication would be appropriate to schedule a meeting with boss. We can send message to boss through emails. We can also inform the boss by calling his/her P.A in appropriate manner. vi. You need to announce two promotions.
Face-to-face communication would be appropriate to announce promotion. A manager can directly announce promotion by conducting meeting and congratulating them. Or else we might be able to also announce through newspapers or any news channel. vii. You need to fire someone who has been performing poorly for some