Summary: The Hilton Performance Advantage

3.1 Planning concept

Findings is defined as the action of finding someone or something or information discovered as the result of an inquiry or investigation. Planning is the process of thinking about and organizing the activities required to achieve a desired goal. Throughout the years, Hilton’s vision has never changed which is to fill the Earth with the light and warmth of hospitality by delivering exceptional experiences to every guest in align with its mission which is to be the most hospitable company in the world. (Hilton annual report, 2016) Their success in planning out their strategic priorities which include align cultures and organization, strengthen brand and commercial services platform, expand global footprint and also maximize

Ultimately, the executive committee of the Hilton brings over huge changes to the company. With diverse backgrounds and proven track records of success, they're well positioned to keep Hilton at the forefront of the hospitality industry. The Hilton Performance Advantage is an integrated system of innovative solutions and advanced technologies that work together to drive increased business and keep costs down, without compromising quality. The Hilton Performance Advantage services which include Hilton Honors™, Hilton Sales (HS), Hilton Reservations & Customer Care (HRCC), Global Online Services, Revenue Management Consolidated Center (RMCC), Information Technology (IT), Hilton Supply Management (HSM). These seven services provide access to the latest tools, technologies, forward-thinking strategies, and the most influential people in the industry to create a competitive advantage. (Our system. Your success,

One of the ways that is used by Hilton in controlling is to award their workers and to recognize their high performance. These awards provide an opportunity to highlight their hotels and resorts that best exemplify outstanding service, and provide hospitality that ensures every guest feels cared for, valued and respected.

Each year, Hilton recognizes hotels that excel in multiple categories including overall service, marketing, brand culture and housekeeping. The awards are divided amongst four regions (Americas, Asia Pacific, Europe, and Middle East & Africa) with many of the Americas awards presented in two categories: small hotels (less than 500 guest rooms) and large hotels (500 or more guest rooms). The Connie Award is presented to the top-performing hotels in the Hilton portfolio that excel in three key areas: quality assurance audits measuring brand standards, cleanliness and property condition; customer scores rating staff service; and guest loyalty. (Global Media Center,