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Business Process Reengineering Case Study

1287 Words6 Pages

Abstract
1. Introduction

Business Process Reengineering (BPR) is not a new word with evolves of technology advancement and information technology. BPR is one of popular change management approaches in highly competitive and constantly changing today’s business world. It is concerned about radically change or rethinks the business process of an organization to improve their performance, cut operational cost and customer satisfaction so on to effectively and efficiently achieve the organization’s strategic goals. Information technology is playing an inevitable role in BPR. Contribution of Business Process Reengineering is measured in terms of cost, quality, service and speed perspectives.
2. Critical evaluation of literature

2.1. What is BPR? …show more content…

Most BPR projects are failed and failure rate reported as 70% [9]. Major reason for that is misunderstanding BPR and poor planning of BPR. Total Quality Management and BPR are two different scenarios. Sometimes poor approach of BPR mistaking it with TQM and it leads to failure of BPR. Top management commitment is essential for success of BPR. Due to lack of top management commitment BPR adoptions fails. Unrealistic expectations and over reliance on IT also effect to fail the BPR. Communication, organizational resistance, lack of organizational readiness for change, problem related to crating culture for change and lack of training and education are failure factors that that related to change of management systems and culture. Other than that heavily depending on outsiders who effect on BPR and neglecting employees and lack of standard methodology are also affect to failures of BPR …show more content…

BPR effect on organization performance
According to Guimaraes and Bond (1996) BPR impact on organizational performance measured using twelve dimensions such as sales growth, return on investment, new product development, and cost reduction programs etc .According to the findings impact of BPR varies from company to company. Therefore implementation of BPR can be quite risky for some company, application, and project management aspects [16].
In banking sector they can implement business process on various operations such as receiving and paying cash/check through Automated Teller Machine, Point of Sale, card transactions. Study which was done base on Nigeria banking sector says they restructured and improved their operational processes as result of the synergies of consolidation of banks operational services streamline for efficient and effective delivery service. Along with the dimensions such as change management, process redesign/innovation, use of information technology (IT) and IT capability in banking sector organizations increased profitability, improved customer loyalty, enhanced capacity of existing products

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