Summary: Cabin Crew Dissatisfaction In Airline Industry

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Research proposal for MSc in Statistics

Title: Factors contributing towards cabin crew roster and pairing dissatisfaction in Airline Industry

By
John Lehlaka Masekoameng

Student No.:46630562

Supervisor: Prof John Olaomi (PHD)

Abstract

Cabin crew pairing and rostering are key pillars in crew planning department(s) in the airline industries around the world. They play pivotal role in assisting the airline to save costs with regards to the utilization of crew numbers, cabin crew hotel accommodation and meal allowances. Crew pairing is the process of building a large number of possible crew duties/activities from the given network schedule. In this crew pairing process, the pairings planner with optimiser assistance will try build
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For example, South African airways crew members are qualified on different aircraft types such as A320, A330, A343, A346, Boeing 738, etc. It becomes so much difficult for scheduling officers to ensure stable and good crew utilization with minimum operational cost due to different scheduling rules involved such as collective agreements, Basic Conditions of Employment Act (BCEA) rules, and Civil Aviation Authority (CAA) and company rules. One of the priorities that this study needs to achieve is to thoroughly evaluate how the current scheduling system within South African Airways works as compared to other scheduling systems in other airline industries and check if it is still relevant for the company to have such a system even today. The objective of the study is to make sure all rostering issues are clearly identified and resolved swiftly. It is a well-known fact that there are a lot of factors involved which makes assignment of duties to crew so difficult. One of them is that crew members have different roster expectations when it comes to allocation of flights (duties). They (cabin crew) define roster fairness differently. Basically, what is fair to Crew member ‘A’ is not necessarily fair to Crew member ‘B’, and what is fair to crew member ‘B’ might not be fair to crew member C. A crew member ‘A’ may be satisfied by just seeing two…show more content…
 To determine the impact of planned roster on the operations.
 To do comparison between the planned roster and the actual roster.
 To establish what is fair to the cabin crew regarding their monthly roster.
 To determine whether current scheduling system can still meet the crew expectations.

2.1.4. Research hypotheses
H0: Cabin crew members are satisfied regarding their monthly roster in South African Airways.
H1: Cabin crew members are not satisfied regarding their monthly roster in South African Airways. At α=0.05

2.1.5. The significance of the study
The anticipated results of this study are to:
• To attract the attention of young researchers to start focussing on management science related research topics such as crew scheduling and satisfaction.
• To assist the crew planning departments in Airline companies, particularly South African Airways, to continue auditing and benchmarking their scheduling systems against other airline companies.
• Furthermore, the outcome of this study will assist planning departments in South African Airways to improve their services offered to the

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