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Call For Coffee Essay

6123 Words25 Pages

Definition of Terms With an attempt at play on words through alliteration, the phrase “Call for Coffee” ascribes to the urge for coffee to keep oneself alert and energized on the job. Plainly speaking, it speaks of the need for coffee to meet the needs of its consumer. “Coffee Consumption” as used in the title does not stray away from its intended and most evident definition, in which it emphasizes on the intake of a particular group of people’s coffee intake. In this case, the study aims to compare the amount of coffee drunk by two samples of employees – one who work, and the other that do not, as call center agents of Cebu I.T. Park – based on their estimated weekly consumption, which will be further elaborated. “Call Center Agents” speak …show more content…

Divided into two categories, outsourcing may either be classified as front office or back office. The latter deals with services such as data entry and management, surveys, or quality assurance; while the other offers organizations aid in customer interactions.
2. The BPO Industry in Cebu I.T. Park
a. Brief background In search for cheaper labor, international companies often practice offshore outsourcing due to the cheaper wages for labor in the Philippines, especially in Cebu as compared to that in Metro Manila. Factors such as rental rates, water, and electricity appeal to BPO companies who continue to flourish in the city and take responsibility for making Cebu the eighth top destination for Global Outsourcing in the world. The high demand for BPO workers in Cebu is a double-edged sword. Because of the high demand of workers, many citizens attain an opportunity to be employed since the job qualifications are hardly difficult; with a little bit of training, one can become skilled in the art of communicating through the phone. Nevertheless, such a chance can be too good to be true.
b. The circumstances met by call center agents
i. Working

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