Case Study: Airpack Refrigeration And Airconditioning

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Introduction RAC Star Ref and Aircon Trading and Services is formerly known as Airpack Refrigeration and Airconditioning (ARA). Established in 2005, ARA was initially engaged in a simple repair shop. It provides services for the products manufactured by LG Electronics Philippines, Inc., Excellence Appliance Technologies, Inc., Kolin Philippines, Condura, Hyundai, Sanyo, and LKG Continental – Haier/Markes. Today, RAC Star has earned its spot as one of the leading authorized service center in Batangas and Laguna. Employees, being National Certificate II holder, work hard to make a difference on the job they have. Also, employees there were required to attend different seminars and trainings from TESDA and other companies who entrusted service to them. Despite RAC Star’s success in expanding its network of service to provide further work to its valued customers, they also experience difficulties around their organization. Just like the other companies, one of the most common problems RAC Star has is communication issues. This kind of problem should be immediately solved in order to have a better flow of the business. According to an interview with Mr. Mario M. Dorado, the proprietor of RAC Star, the most common problem faced by the enterprise in general is misunderstanding. The employees often ignore the initial instructions given by the manager or the administrative staff that leads to repetitive questionings. With the suppliers and the customers on the other hand, the blame

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