Case Study: Information Consulting Company

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Project title: Information Consulting Company
1- Introduction a- Write brief statement of your system (at least 5 lines)
Information consulting companies are a kind of knowledge intensive enterprise. When facing customers with different businesses, situations, and problems, they usually solve each problem based on customization. Since currently there is not any effective method to manage, transfer, and accumulate the knowledge, there is an urgent need to develop an integrated method to fulfill customer demand. The purpose of this study is to combine theory with practice, and discuss the importance of knowledge management (KM) to information consulting companies. b- Give at least 5 deriving forces (motivations) for your system.
1- combine
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5- Work evaluation, salary management, human resource planning, personnel training program, labor-management relation improvement.
6- EDP: Feasibility study, model selection, system analysis, computer programming design.
2- For the knowledge nature of your system, give: a- Define the knowledge to be produced by your system (at least 5 lines):
The objective of consulting service is to provide customer with his experience, knowledge, and solutions to customer’s problems. It is obviously that the source of knowledge and experience of consulting company is the task assigned by customer. When the consultant is performing his service, the related knowledge and experience can be accumulated through knowledge and experience exchanging. Since the consultants play a very important role in this process, they must collect and compile all useful professional knowledge. Then, substantial and beneficial knowledge can be deduced through a reviewing and refining process. b- At least 5 characteristics and types of knowledge with examples
1- Knowledge of consulting field:
2- Time for research and
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3- For the knowledge foundation, give: (at least 5 lines for each) a- Statement of knowledge infrastructure.
1- Organizational Culture: the norms and beliefs that guide the behavior of the organization’s members.
2- Organizational Structure: Hierarchical structure of the organization affects the people with whom individuals frequently interact, and to or from whom they are consequently likely to transfer knowledge
3- Information Technology Infrastructure: includes data processing, storage, and communication technologies and systems. consider the capabilities it provides in four important aspects: reach, depth, richness, and aggregation.
4- Common Knowledge: helps enhance the value of an individual expert’s knowledge by integrating it with the knowledge of others.
5- Physical Environment: includes the design of buildings and the separation between them; the location, size, and type of offices; the type, number, and nature of meeting rooms.

b- KM mechanisms: organizational or structural means used to promote KM, includes learning by doing, on-the-job training, learning by observation, and face-to-face
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