Develop Human Resource Management Case Study Infosys

Infosys Case Solutions

Submitted To: Submitted By: Dr. Abdul Waheed Hansika Goel Princy Dugar Anais Goguenheim Waseem Ahmed

subsidiary of Infosys Technologies. The firm contributed 100 consulting engagements and had grown from its inception in April 2004 to over 200 employees in January 2006, achieving its two year recruiting target. Moreover, ICIís managing partners were confident that the subsidiary had contributed to Infosys Technologies ranking in Wired magazine’s Top Ten Company list in May 2005 and high ratings from analysts in 2004 and 2005.And hence they form a wholly owned subsidiary to enter this market segment.

Question 3: In Raj Joshi’s words, one of the goals of the leadership team of Infosys Consulting was to “change the rules of the game”. What are the “rules of the games” currently, and how is Infosys Consulting trying to change them? What do they mean by the “Global Delivery Model”?

Each managing partner was committed to “change the rules of the game within the consulting industry” in the founding partner Raj Joshiís words. By applying Infosys Technologies method to global delivery, the leadership team at ICI believed the firm had created a unique model in business and information technology consulting that shortened the lifecycle from business consulting to technology implementation, reduced the costs of a typical client engagement and delivered measurable benefits to

For instance it has more than 450 clients including seven of the largest world companies. It has a big knowledge of the industry thanks to their experiences and qualified employees and its customer portfolio is already constituted. It growths slowly through new contracts, different acquisitions of smaller IT service providers and alliances which enable it to became a strong actor of the market, recognized by its clients. They built strong confidence relationships.

Infosys Consulting is built on a strong sustainable competitive advantage called “Global Delivery Model” (Business Model). In fact it has:

• An excellent training program

• A great brand reputation and customer relationship

• A functional right reward system (stocks, career visions)

• A big knowledge of the industry and experiences

• A flat organization (no hierarchic position)

• An open and transparent performance-driven culture (core competency is human and supporting system to keep talents)

• In India, a low-cost labor (scientists and engineers)

⇨ All of these elements are forming a strong advantage.

Question 5: How are IMB and Accenture likely to view what Infosys Consulting is trying to do? How can they respond?

IBM and Accenture feel threatened by Infosys even if its consulting activity is new. They are big players of that industry and know it’s long and difficult in business consulting but it’s still a