Although the sales rose to RM4.1 Billion in the year ending March 3, 1994, profits fell from RM145.4 Million to RM7.7 Million. But at that time, the flight was still receiving large shipments of new aircraft and sales of its used aircraft were slow. Some of MAS’s new aircraft were delivered late, resulting in penalty payments from Airbus. Due to the pressure, Tajuddin immediately set out to solve the problem. He introduced a more businesslike attitude and to get better reporting from the company’s managers.
Malayan Airways Limited (MAL) was established but the first paid service for passengers was only introduced 10 years later on February 2, 1947 and the inaugural flight carrying only 5 passengers was to Kuala Lumpur, not Penang. When Malaysia was established, the company 's name was changed to Malaysian Airways Limited in November 1963. Then, when Singapore split from the Malaysian Union on August 9, 1965, the Malaysian and Singapore governments took over the majority stake of the BOAC and other shareholders and the company changed its name Become Malaysia-Singapore Airlines. On April 3, 1971, the airline was divided into two companies, namely Singapore Airlines and Malaysia Airlines Systems (MAS). By 1972, MAS expanded its operations to over 34 domestic destinations and six international destinations.
With the use of this framework in reengineering its call centers and the automation of manual processes through call centers. Malaysia Airlines was able to achieve the following: Cutting call center costs by 18% and tripling sales, through phone, e-mail, fax, and web chat they were able to service customers, Interactive voice response or online ticket payment, and Tracking of agent productivity done by managers. In doing the following, they were able to streamline their processes. Malaysia Airlines measure the strategic metric. It measures the functional goals so that Malaysia Airlines can boost their customer payment capabilities.
Malaysia Airline is operating in a mature and cyclical product market as there are a lot of airlines competing with him for a share of the market and the air tickets are actually seasonal goods which the demands are fluctuating. A chronically loss-making enterprise, Malaysia Airlines saw it finances turn completely unsustainable in 2014. It posted a second-quarter net loss of MYR305.7million (USD95.1million) exacerbated by the presumed missile strike of MH17 and the loss of MH370 tragedies. The incidents claimed the lives of 524 passengers and crewmembers and led to decision to furlough 30 percent of the airline’s workforce and remove several routes from its long-haul network in favor of Asian regional
The Company operates through the segments, which include Malaysia Operations and Overseas Operations. The Malaysia Operations segment which includes duty free and non-dutiable goods, airport services, agriculture and horticulture, hotel, and project and repair maintenance services. The Overseas Operations segment includes project and repair maintenance, and airport services. They provide management service and maintains designated airports in Malaysia and provides airport related services. They also cultivates and sells oil palm and other agricultural products.
July 2002 Establishment of the Malaysian Takaful Association (MTA). July 2003 Takaful IKhlas Sdn. Berhad commenced operations. November 2004 Approval in principal granted to commerce Asset Holding to conduct takaful business. Source: 20 years experience of takaful industry.
Introduction Background KL Airport Services Sdn. Bhd. (KLAS), a subsidiary of the renowned conglomerate DRB-HICOM was incorporated on the 09th February 1995. Malaysia’s only licensed independent ground handler that provides a comprehensive range of services to various commercial airlines operating into and through Malaysian Airports. In 1995, KLAS entered into a consultancy Agreement with Munich Airport Agiplan Consultancy Services (MAACS), for the PDI and O&M consultancy for the cargo complex, ground handling and aircraft maintainance facility at KL International Airport.
The aircraft, a Boeing 777-200ER, was carrying 12 Malaysian crew members and 227 passengers from 15 nations. Thus far, there has been no confirmation of any flight debris and no crash site has been found. In the case of Malaysia Airlines Flight 360, the Malaysia government has come under severe criticisms of the handling of this crisis. Although there are cristicisms on how the Malaysia Airlines handled the crisis but there are still some went well when the government handled the crisis. Below are event timeline on the Malaysia Airlines 370 crisis: 8 March 2014 - At 12.40am, MH370 departs Kuala Lumpur International Airport and remain uncontactable 50 minutes later.
A) Introduction to company Air Asia Sdn Bhd is an airline that was establish in 1993 and officially commenced their operations on 18th November 1996. However, the heavily in debt company was taken over by tony Fernandez, former Time Warner executive for the sum of RM1 on 2nd December, 2001. Tony’s efforts on bringing the airline business back on track and shows a remarkable turnover on the company’s profit on 2002. Air Asia promote their vision of the desire to become the largest low cost airline company in Asia and serve 3 billion people who is underserved with poor connectivity and high fares through their philosophy of “now everyone can fly”. Besides that, Air Asia mission stated that they yearn to create a globally recognized ASEAN brand by making the low fare model possible while providing the highest quality of services and products.