Case Study: Marlene Petersen

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Marlene Petersen, a B.C new comer, her daughter was diagnosed with a rare brain tumor. She was very stressful and anxiety. Luckily, a new health service launched in October, 2004 had saved her daughter. It was NavaHealth, a profit organization, providing support and patient advocacy. Its president- Elisabeth Riley is a kind woman, she understands and sympathies with people. Riley tried to help Petersen to overcome her situation and find the best treatment for her daughter.
NavaHealth was established in 2002 by Riley as a CEO. She had experience about health sector and she realized that there were issues about health services due to increasingly complex in medical system. Based on that, Riley created services that help patients comprehend their
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