Case Study Of Bharat Sanchar Nigam Limited

4. Bharat Sanchar Nigam Limited (BSNL) – a Telecommunication Service Provider

It is clear from the first section, that the foundation work of seeding the Telecommunication networks throughout India was started by Britishers in the beginning of the 19th Century. It is also observed that the journey of BSNL also started with the advent of Telecommunication in India. Govt. of India has remained, a primary operator, of the telecommunication services in India during the mid 19th Century and early 20th Century. It was linked with the Post and Telegraph Department (P&T) during this entire period. However, the journey of BSNL started when the Department of Telecommunication (DoT) was separated from P&T. Under the new arrangement, DoT was responsible for running the telecommunication services in the entire country, until 1985, when Mahanagar Telephone Nigam Limited (MTNL) was created as an independent entity out of DoT, to run the services more effectively in the major metro cities such as New Delhi and Mumbai. As the time progressed, issues such as adequacy of capital, maintenance services and customer support, started cropping up, and there was a need felt by the Government to make this sector more competitive from the sustainability point of view. A new thinking was required for effectively managing government’s telecom business. The government decided that it was necessary to separate Government Policy unit from its operations in order to manage it effectively. The idea behind