Case Study Of Britannia Hampstead Hotel

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TITLE OF THE STUDY: RENOVATION IN BRITANNIA HAMPSTEAD HOTEL
I. INTRODUCTION
This charming London Hotel is situated within walking distance of Hampstead Village and its designer shops, continental café bars, restaurants, Roundhouse Music Venue and the famous Primrose Hill. Located in Camden within a mile (2 km) of London Zoo, Hampstead Britannia Hotel is within 2 miles (3 km) of other popular sites such as Lord 's Cricket Ground. This 121-room, 3-star hotel welcomes guests with conveniences like a restaurant, a terrace, and dry cleaning/laundry services. St George’s, Bloomsbury and King 's College London are also nearby All 121 rooms at the Britannia Hampstead have TVs, trouser presses and a complimentary newspaper. They also have tea/coffee making facilities with free Wi-Fi available throughout all public areas.

This Hampstead Hotel has a gorgeous conservatory restaurant, serving a delicious international menu and breakfast buffet, whilst the adjoining bar, hosting an outside terrace, serves light snacks and drinks which you be enjoyed al fresco.

It was then found out that Britannia Hampstead Hotel has a big problem with regards to their facility maintenance and needs to have renovation. Moreover, Britannia Hampstead Hotel has earned several complaints such as room stank of old fags, bad furniture, lumpy bed, dreadful service, peeling paint work, horrible damp smell that didn’t seem to cease in 3 days, there were also chunks missing out of the wall and the windows were

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