Grand Blue Wave is one of the famous hotels in Malaysia and has many branches all over the world. One of them is in Shah Alam, Malaysia. Grand Blue Wave Hotel is a 5 star hotel and is recognized for halal certification in Malaysia. However, there are some problems in part of individual and organisational that affecting the hotel to further develops. Among the problems or issues arise are:
Management
Becker and Gerhart (1996) argued that human resource management decisions influence hotel performance by either improving hotel efficiency or increasing business revenues. If otherwise, it can cause loss to the hotel. We have identified an internal issue occurs in Grand Hotel Blue Wave. There always have barriers between top management and lower
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Some of them are absconded. The reason of why there are high turnover happened are because of salary, low incentives to employees and also no recognition to excellent service. For fresh grad, the starting salary is about RM1,800 per month. But some of them are not satisfy with salary given. So, they decide to turnover or absconded. If we see the career growth, it is very good opportunity if they can learn and gain experience from the hotel for a few years. Another problem with talent is there is no recognition from the hotel for their excellent service. Some of them work with good dedication and give a very best performance, but without recognition or award, they feel that their services are not needed at the hotel. Award is very important to approve and as motivation to the employees to give and show their best …show more content…
For example beds, air conditioner, the interior decoration, carpet and many more. Another problem is no varieties in international food serving. One of attraction in hotels is the food and services. There are not many options for international menus whether at Royale Songket Restaurant or Borak-Borak Cafe. Furthermore, when there are buffet lunch or dinner, the selection of food is very limited. So the hotel must solve this problem. If the food is not good and tasty, then customer would downgrade the rate of service and food at the hotel. When the food is good, customers satisfy with the taste, it could help the hotel to become well known and allure more customers to come. As we see, successful organisations such as Disney, Marriott and Ritz-Carlton have developed strong reputations for their recognition of the role that their employees play in meeting customer expectations (Dennis Nickson et al 2005). Nowadays, technology grow very fast where people love connected through media social. So when customer is happy, they will share the positive thought to others and that attract more people to follow and the hotel will be recognize through their services and
6.8. Client and Broadspire agree to the following terms for Arkansas insured workers’ compensation claims; (i) Broadspire is acting on behalf of the insurer for the payment of claims both within and in excess of the deductible; (ii) Broadspire shall periodically provide accurate and timely data to the Client’s Arkansas workers’ compensation insurance carrier (“Carrier”) on all claims paid from “first dollar”; (iii) the Carrier shall immediately replenish the Loss Fund Account if it is not replenished timely by the Client and shall bill the Client for such amount; and if the Loss Fund Account is funded by the Client, Broadspire must notify injured workers that the claim is being adjusted and will be paid on behalf of the Carrier; (iv) the
In summarizing Senate Bill 200 (SB 200), SB 200 offers a more effective use of resources to hold offenders responsible, attain better results for Kentucky youths in the juvenile justice system and their families, and maintain public safety. The amendments to the bill are grounded on recommendations from a bi-partisan, inter-branch task force and extensive stakeholder input. The bill addresses three key points to ensure improved effectiveness and outcomes. Firstly, using the right resources on the right child to produce better outcomes. SB 200 uses the costly resources/treatments on more serious offenders by placing restrictions on the commitment of lower level offenders and the length of time they may be placed out-of-home.
Internal Factors External Factors Strengths Opportunities Technology: ● Functional benefits of SSL ● Significant economic and environmental advantages of using SSL ● Strong intellectual property portfolio Competitive Advantages: ● Pioneering in full-spectrum SSL technology with patents. ● Outsourcing all of its manufacturing to the companies in the United States and China, Operational Capabilities: ● Overcoming the financial challenge with a restructuring cost of nearly $3.9 million. Favorable Market Conditions: ● The total LED segment had increased at a rate of 11 percent over the previous seven years to almost $2.3 billion in 1999. ● High-brightness LEDs had a market size of $680 million in 1999 with a projection of continued growth to nearly
The Other Side of the Sky It’s crazy how different cultures are when we all live on the same planet. It’s also crazy how similar cultures are when we live so far away from others. That is what makes our world and our people so diverse. In The Other Side of the Sky by Farah Ahmedi and Tamim Ansary there were many events that showed great amounts of cultural differences, and similarities.
This concept is now one of the most popular for a preferred dining experience, and new entrants are eyeing the market on how to enter, and existing restaurant titans are figuring out how to compete with these new disruptors. Some entrants into this segment have
Most rooms have private balconies. It also has a restaurant within the territory. The hotel's facilities are as follows: cocktail bar, banquet facilities, lounge, reception, a swimming pool, conference facilities, laundry facilities, safety deposit box and disabled
1. Introduction In 2010, the Deepwater Horizon oil platform spit nearly five million barrels of oil into the Gulf of Mexico, making it the largest oil spill in history. The 1989 oil spill surpassed Exxon Valdez's oil spill in 1989 as the largest oil spill ever seen in US-controlled waters and the Ixtoc I oil spill of 1979 as the largest oil spill in the Gulf of Mexico. On April 20, 2010, Deepwater Horizon, an ultra-deepwater offshore rig, exploded in the Gulf of Mexico about 41 miles off the coast of Louisiana, killing 11 riggers and injuring 17 others.
Weaknesses: 1. The high seasonal dependency for most of the hotel facilities. 2. The imbalanced market coverage and business portfolio. 3.
Thirdly, I believe that flexibility is very important today with the employees, because if the working hours are not flexible, they tend to either do not prefer working here or when they get the opportunity they move out. So if wee summarize, in my experience I believe that wages, growth and flexibility are the main reasons that cause turnover in the
One of the hardest fought for attributes of a brand is knowing that customers consider that the brand has value. We learned in our lesson that perceived value is a key attribute towards selling a brand. Writing a value proposition and keeping it current could help these business leaders to determine and clarify the unique characteristics their business will need to identify to better market their brand. In this paper, I desire to convey what a value proposition is and how it can help leaders chart a successful course through changing times.
Holiday Inn is a world wide chain and its international functional strategies will always yield profitable returns. The potential customers are from all over the world. It has been noted that the holiday inn company has given the market such as Europe, Asia, America with regards to their social-cultural needs. Holiday Inn, like all other hotels has established a good system in determining the needs of the market. The company uses the concept of product, personality, behaviour of the customer and purchasing to its advantage.
A company 's customers are entitled to fair trading practices but they are not entitled to the same consideration as the company 's employees. Stakeholders around the hotel: 3.1. Local governmentThe decisions of government, inevitably affect different groups within society. Increasingly, the government are
Every industry to include the hospitality industry is impacted by external factors which directly influence organizational behavior and decision making. There are numerous factors to be considered, but political, economic, and social are three of the most influential. These outside factors sway managerial operational decisions daily regarding personnel, spending, policy, and short-term and long-term strategic planning concerning both core and exterior operations. As within every industry, the hospitality industry has unmanageable elements that affect management or ownership of hospitality establishments (Lewis 2017). Understanding these factors is important because it provides an opportunity for contingency planning (Lewis, 2017).
Hilton is an American hotel chain founded by Conrad Hilton in the early twentieth century. Hilton remains the second largest hotel group with 4,278 establishments and 700,000 rooms in 85 countries. The Hilton Worldwide is a leader in the hospitality industry and currently has more than 130,000 employees. While most hotel establishments today use management systems, they are almost all equipped with basic functionality compared to what exists in other sectors. Today, there are new tools expected to become real levers of competitiveness of hotel establishments.
Employees are the most important part for any organization. They are the associate degree and are the integral part of the organization, without the employees the company cannot imagine to grow and cannot additionally be ineffectual to realize something not even a single goal of the organization. Turnovers lead to more turnovers. Herd mentality is what men and women