Case Study Of NS Global Apparel

NS Global Apparel is one of the most respected and successful screen printing and embroidery manufacturer in Nilai, Negeri Sembilan. Having been in business for about 10 years, they provide high-quality, high-value apparel logo printed sport events wears such as shirts, hats and jackets for different colleges and universities. It also provides customer value by offering a high-quality embroidery at fair prices and also regular screen-printed products with quick turnaround on short notice.

In the last few years where students from different colleges and universities actively participate in different sport activities, this has increased the demand of screen printing and embroidery on sport wears. To make sure they always provide best service

However, imperfection of current information system will be the biggest obstacle for them to expand their business. Customers need to fill in form manually, waiting for long queue, and staffs need to process forms one by one. It takes longer time for them, especially when the staffs have to key in orders made by customers manually and also record orders regularly. Customers have to always order early since they need quite a long time to process their order since everything is done manually, and they need to wait for their turn to process their orders. There are also do not have a platform to inform customers if their orders are in process, pending due to lack of stock or have been done. There would also be a problem for them if sometimes the staffs lost the ordering forms and confusion therefore will be created. For them to communicate, they can only use phone call, email or mailing. Phone call is the most common method; however, problems occur whenever customers or staffs do not pick up the phone. They cannot leave any message if something urgent happens. For mailing, they need even a longer time, at least for a few days to receive the mails or sometimes they may fail to receive them. If there is a platform for the customers and NS Global Apparel to communicate well, everything can be done smoothly and more efficient. Now, because of frequent

People can view products sold in the system and make an order using the system. They can also make payment using medium provided besides tracking products they bought and viewing order history. Once order is placed, the items ordered will be shipped by the company using different appropriate methods, for example air freight, road freight, or sea freight.

3.1 INTERNET

Internet is the main global systems of interconnected computer networks needed to carry an online ordering system. It uses standardized Internet protocol suite (TCP/IP) to link to other devices worldwide and changes data by packets switching. Hypertext Transfer Protocol (HTTP) is an foundation of data communication for the World Wide Web, which is application of protocol for distributed, collaborative, hypermedia information systems. Whereas World Wide Web is an open source information space where documents or web resources are identified by URLs, interlinked by hypertext links, and can be accessed via the Internet. Hypertext Transfer Protocol is the main access protocol of the World Wide Web, which is mainly used to transfer or exchange hypertext. Internet carries a wide range of information resources. Besides, Web services use HTTP to allow software systems to share and exchange business logic and data. In this system,