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Case Study: A 360 Degree Customer Experience Strategy

1008 Words5 Pages

Sentimeter
A 360 Degree Customer Experience Solution

Sentimeter provides you with business-critical insights to fuel better decisions, build stronger relationships and drive positive bottom-line results. We bring results-focused technology, deep experience and a team-based approach to every partner relationship.

If you view each customer relationship as an investment, Sentimeter provides the best way of ensuring you get a great ROI.

Transform Your Business the Sentimeter Way

Capture Feedback
Plan a CX Strategy
Evaluate your business operations and lay the groundwork for an effective CX program
Design Personalized Surveys
Establish CX KPIs to measure and design effective surveys using Senitmeter’s survey …show more content…

Net Promoter Score
Sentimeter’s cutting edge analytics not only link customer feedback and suggestions to the NPS score provided by them, but also provides a predictive analysis of the expected number of recommendations and future NPS score, based on the restaurant’s overall performance.
Strategic CX Planning
We provide detailed customer insights in real-time, reporting new and trending customer concerns as well as highlighting actions that lead to customers sharing positive feedback. These advanced insights can further fuel your future strategies and tactics to deliver better outcomes.
Customer Journey Mapping
Sentimeter provides insights on customer behavior by mapping customer actions at various interaction touch points with your restaurant.
Voice of Customer
Our text and sentiment analytic features pinpoint new customer concerns and immediately alert the manager and staff of that specific restaurant branch to address their issues in …show more content…

Get rid of the root causes of your customer concerns
Identify and measure the various factors that shape customer interaction with your business. Detect growing customer concerns related to any specific factor through Sentimeter’s sentiment and text analysis tools and address them in real time, to deliver a better customer experience.

Improve your business ROI
Benefit from all the ROI your business brings in after making changes in your current business model; from small tweaks to complete CX transformation developments. Sentimeter’s CX experts will continue to share new CX strategies and best practices to improve your business outcome.

Enhance Customer Centricity
Identify the loopholes in your business while shifting to a customer centric model and utilize actionable customer insights from Sentimeter for future strategic, operational and tactical planning.

Increase Customer Retention
Monitor your business’s NPS score and implement customer rewards and loyalty programs to retain old and new customers. The improvement observed in the NPS score through Sentimeter will update you on how well your customer retention strategy is

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