ipl-logo

Case Study Of Starbucks Customer Appeal

735 Words3 Pages

Starbucks’ Customer Appeal
1) What can any retailer learn from this case?

Starbucks provides customers with a personalized service strategy that allows them to keep their customers. The personalized service provided by Starbucks includes flexible changes of orders, personal greetings and memory customers ' favorite orders. Customer intimacy and humanization are key factors to ensure customer attractiveness. The Starbucks case study shows the importance of paying attention to customer needs. The company has built an image that appeals to a broader segment of the market, with the idea of "leveraging the need to interact with people from the workplace or home." The Starbucks experience can create a unique service experience for other retailers with customer-oriented marketing strategies. In addition, retailers should ensure that they fully understand the target market segmentation and distinguish the strategic importance of their products, so that not only in the traditional market and succeed in the global market positioning.

2) Based on the information in this case at Starbucks’ web site (www.starbucks.com), describe the market segment(s) to which the firm appeals. What attracts the segments to Starbucks?

According to Starbucks ' website, its products are designed for people who want a caffeine stimulant or who want to take a break from work or daily rest. Companies are largely focused on mature adult age groups. The group formed half of its business, ranging from 25 to

Show More
Related

  • Starbucks And Tim Hortons Case Study

    784 Words  | 4 Pages

    Starbucks and Tim Hortons Nowadays, the number of coffee drinkers are increasing. As the demand for coffee grows, the number of coffee chains is also increasing. Of that, the representative coffee chains in North America are Starbucks and Tim Hortons. Starbucks has the highest brand awareness amongst the world coffee chains. It started in Seattle, the United State in 1971.

    Read More

  • Macroeconomic Factors Affecting Starbucks

    707 Words  | 3 Pages

    Political • Growing demand and supply shortage has increased world coffee prices. • Favorable advantage to accessing raw material through supplier relationships. • Fair-trade practices include its Coffee and Farmers Equity (C.A.F.E.) program among other fair trade policies and agreements. • Starbucks adheres to local, national and international government laws and policies and tightly control labour practices, avoiding scrutiny and negative imagery from being a large corporation. Economic • High industry sensitivity to the macroeconomic factors affecting disposable income, a main industry driver.

    Read More

  • The Three Factors Of Starbucks And The Triple Bottom Line

    1687 Words  | 7 Pages

    This firm tries to launch many campaigns based on the three factors of the Triple Bottom Line. As a result, when it comes to Triple Bottom Line framework, Starbucks was given the opportunity to appraise and monitor its operations. Interestingly enough, Starbucks is globally well known by people around the world. In a month, Starbucks’s customers roughly call

    Read More

  • Dunkin Donuts Market Segmentation Analysis

    951 Words  | 4 Pages

    Create the Value: Market Segmentation Analysis and a Value Proposition for New Retail Brand Dunkin' Donuts Kidd Milky Beverages Brief Description of the New DD Retail Brand - Dunkin' Donuts KiDD Milky Beverages Dunkin Donuts has pursued a policy since 2000's to be more than ' just a donut store, the company started putting more emphasis on growing its coffee business (Champagne, Iezzi, 2014). Specially since 2006, DD's proved its brewed coffee, espresso, cappuccino and latte options to the 'fancy' coffee drinkers and today, more than 3 million customers per day visit 11,300 Dunkin Donuts restaurants in nationwide and 36 other countries (Dunkin' Donuts Press Kits, 2015). The brand's slogan "America runs on Dunkin" is now evolving to "Kids

    Read More

  • Starbucks Diversity Case Study

    755 Words  | 4 Pages

    The organization I work for, Starbucks is highly diversified. In my opinion, Starbucks successfully employs each of the seven diversity components: “authentic leadership commitment, clear organizational communication, inclusive recruitment practices, long-term retention strategies, incorporating diversity into main work of the organization, diversity management metrics, and expansive external relationships” (Cañas, Sondak 2014). With that being said, Starbucks could improve by incorporating diversity into main work of the organization. One way Starbucks proves their commitment to diversity is authentic by holding a diverse board of directors. Of the seven board members, three are women and one of these women is of an African descent.

    Read More

  • The Importance Of Risk Management In Starbucks

    1027 Words  | 5 Pages

    Starbucks is known for its delicious fresh brewed coffee and its dedication to employees, customers and communities. Starbucks is one of the largest companies in USA and it is based in Washington. The company keeps its customers on their toes with new products and loyal customer deals. Every year the company is introducing something new and interesting. This strategy and approach keeps the company on the top and customers coming back for more.

    Read More

  • Apple Consumer Behavior Case Study

    1879 Words  | 8 Pages

    2. MARKETING ENVIRONMENT that affect APPLE Co.’s service to customers. 2.1 DEMOGRAPHIC ENVIRONMENT Focusing

    Read More

  • Starbucks Differentiation Strategy

    1607 Words  | 7 Pages

    The strategy that Starbucks uses is broad differentiation where they seek to differentiate their product offerings from rivals’ with attributes that will appeal to a large variety of consumers. The key market characteristic for the strategy of differentiation to work is that buyers’ needs and preferences are very diverse and cannot be satisfied with a standardized product offering. This is an evident characteristic of the market because consumers all have different preferences on the way they like their coffee. Which is the reason why Starbucks offers many different product options like lattes, skinny lattes, coffee, iced drinks, blended drinks, etc. They also offer fruit cups, water, and bakery items to provide even more options for their consumers.

    Read More

  • Demographic Analysis Of Apple

    1564 Words  | 7 Pages

    Introduction In this marketing assignment, we choose Apple as the company to analyze the marketing environment that affect the Apple Company’s ability to serve its consumer market and the major factors that influence consumer buyer behaviour. Apple became a computer company started in 1976. In the last decade, Apple had broaden into a complicated and intricate company.

    Read More

  • Starbucks Target Audience Analysis

    1087 Words  | 5 Pages

    Starbucks’ target audience is not gender-specific as it included both males and females. The age bracket for adults are between the ages of 25-40 years, and children aged 2 years and above. The adults in the target audience are married, and with children. From a social class viewpoint, affluent families are prioritized, focusing on households with middle to high income. Additionally, these are adults that have graduated tertiary education and are now urban professionals.

    Read More

  • Starbucks Value Proposition

    1586 Words  | 7 Pages

    Starbucks was founded in 1971. They have 18.850 stores in more than 40 countries which makes them the first coffee specialty retailer in the world. They operate most of their stores having only 50 franchises (as of 2017) as to keep strict control over quality. The success of Starbucks is based on their unique value proposition. They offer customer the finest coffee produced by themselves, with strong commitment on creating a global social impact, served in stores that promote a welcoming and warmth sphere where everyone can feel “like home”.

    Read More

  • Starbucks Performance Management

    1523 Words  | 7 Pages

    In order to avoid Starbucks in the process of mistakes, so rely on the procedure responsible for ensuring that there is no conflict between the strategy and policy, so that every action Starbucks can proceed smoothly Human Resource Cycle  Recruitment & Selection  Starbucks will be based on the existing staff of the generous conditions to develop employment requirements and selection criteria. Starbucks will require that candidates be polite, have the potential to provide customers with quality service, to ensure that the basic performance of the service. The Starbucks selection criteria will hope candidates have a strong learning ability and can continue to learn in the workplace as their current employees

    Read More

  • Ethical Issues In Starbucks

    831 Words  | 4 Pages

    It is the long-term self-interest of Starbucks. Conclusion In conclusion, Starbucks only concern and goal is to generate profit. Thus, to achieve their goal, Starbucks is selfishly putting the small coffee retailers out of business to gain more profit and disregarding the effect that it could cause to the various stakeholders.

    Read More

  • Starbucks Csr Analysis

    704 Words  | 3 Pages

    They are focused on their suppliers such as coffee beans farmers and customers. Starbucks through the fair transition to keeping coffee beans market position and provide high-quality coffee as well as a comfortable place to customers enjoy Starbucks’ coffee and food. Also, Starbucks has involved a lot of community activities, so they are created a long-term relationship with the community. Moreover, Starbucks also focus on environment development. Such as cycling activities and water Conservation.

    Read More

  • Reflection On Consumer Behavior

    1141 Words  | 5 Pages

    It helped me realize that firms can enhance their marketing through having an insight into what customers are thinking. Being able to understand consumer behavior allows markets to successfully connect with customers. This is difficult to do but it is the quintessence of marketing. I realized that once businesses recognize a customer’s needs, it becomes easier to choose target customers. This will then help businesses create products that meet the customer’s needs, wants, and demands.

    Read More

More about Case Study Of Starbucks Customer Appeal

Open Document