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Case Study Of Vortex Infosys

2604 Words11 Pages

1. INTRODUCTION
“VORTEX IS A CATALYST THAT CAN HELP YOU AUTOMATE YOUR BUSINESS PROCESS AND PROVIDE A PLATFORM TO PROMOTE YOUR BUSINESS ONLINE.”
Vortex Infosys Pvt. Ltd was established in 2012 as a web solution (web designing and web development) company. It is located in the capital city of Nepal. Through these years, it has grown and evolved to provide a complete IT solution. From customer care services to business process automation, the company provides a client-centric special solution that directly focuses on the overall growth of the business. The solution is however not just limited to planning, analyzing, management, strategizing and recruitment.
Vortex Infosys provides the following services:
• IT consultancy
• BPO solutions
• Client …show more content…

CLIENT RELATIONSHIP MANAGEMENT SOLUTIONS
Business grows when you maintain a healthy relation with your customers. Sales Management, Customer service and Marketing Automation are the three basic modules of a CRM system. If your organization is a sales oriented or client oriented, a CRM system is a necessity.
A CRM system enables you to maintain transparency and reliability in reporting and management aspects for sales force. Also, it enables you to record and efficiently workout requests and orders places at customers’ end. Overall, a CRM system empowers you to fully manage and automate your marketing department with reliable and transparent reporting, which in turn will save you a lot of overhead resources.
The company offers a fully customized CRM system for any organization as per your requirement, along with full setup and 24/7 aftersales service.

DIGITAL MEDIA …show more content…

This hierarchical structure has many layers of management, each with a constricted span of control. Instructions flow downwards from one level of management to the ones below. Feedback comes from the lower levels upwards. This reporting system from the top of the hierarchy to the bottom is known as the chain of command. It enables tight control and offers various opportunities for appraisal. It also reduces stress levels in both managers and employees. Everybody is aware of their place in the hierarchy.
However, the organisation faces communication problems. Without efficient management, it becomes difficult for information to feed up and down the chain of command. Staffs feel less empowered.
Presently, the company has various front-end and back-end systems running separately. It results in a clash between different processes that ensure that the company is running easily. Inventory management is suffering due to lack of accurate data from sales. Absence of latest information from accounting is triggering a similar effect on everything from marketing budgets to payroll. Absence of a proper reporting mechanism is also an

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