Case Study: The Bank Of Khyber

COMPANY:

The Bank of Khyber (BOK) was established in 1991 through Act No. XIV, passed by the Provincial Legislative Assembly of the KHYBER PAKHTUNKHWA (KPK) province of Pakistan. It was awarded status of a scheduled bank in September 1994. The Bank of Khyber enjoys a unique position, and stands out amidst the other banks operating within Pakistan, and has the privilege of being bracketed amongst the only three government banks in the country.The Bank of Khyber is the first formal and structured initiative by a commercial bank in Pakistan to broaden its client base and reach the micro-enterprise market.

MANAGER:

Mr.Obed Arthur is in banking sector since last 25 years. He initiated his carrier in 1990 from United Bank Limited (UBL). In 2007,

In house/out house training & online training. Bankers are properly trained also monitored because money factor is involved which is not forgivable and heavy penalties are charged.

Market is changing in banking sector every day it is not stagnant according to this SBP states new policies that now these policies will implement on various sectors, so it’s important to update the bank’s credit officers regarding that policy and train them so that they can handle the situation effectively.

Banks has gradually transformed themselves into universal banks. ATM’s, internet banking, mobile banking and social banking have made “anytime anywhere banking” norm possible. Banking Technology that was almost non-existent in Pakistan until a few years ago is revolutionizing the customer services and access on-line banking, Internet banking, ATMs, mobile phone banking and other modes of delivery have made it possible to provide convenience to the customers while reducing the transaction costs to the banks. Credit Cards, Debit Cards, Smart Cards etc. are a thriving and expanding business in Pakistan. Once the RTGS is put in place the payment system in Pakistan. Would enter a new phase of

Our aim is to manage this asset in such a way so as to improve its competitive advantage. Though the journey has begun, we are confident that we will be able to strengthen our performance culture, provide greater value to the organization and promote employees and customer satisfaction and growth. The bank laid special emphasis on development of its human resources. We are striving towards making our human resources fit to respond to the challenger that lies ahead.

Q2: HOW THE MANAGER PREDICTS THE FUTURE OF TRAINING FUNCTION WITHIN HIS ORGANIZATION IN NEXT 5 YEARS?

A2: Mr. Obed Arthur predicts that training is very important as without training the banker is incomplete and not useful for the organization. In the next 5 years most probably:

• The increased role of the banking sector in the economy has direct to a greater competition and therefore greater risks because of demand for newer products forcing the banks to diversify their product mix and also effect quick changes in their procedures and operations to remain competitive.

• So many new employees will join also new technologies will be utilize and implemented.

• Overall economy will change, additions and subtraction of policies, rules and procedures would take place. And to meet the needs of that time different training functions will take place by the regulator of all banks