gaining loyal and growing customer base is through positive customer satisfaction. Background and significance: Fly Dubai is a company based in Dubai, United Arab Emirates, that
STRATEGIES ON AN ORGANIZATION PERFORMANCE ARESEARCH ON ZONG TELECOM SECTOR OF PAKISTAN ZIAULLAH SHAH MS SCHOLOR DEPARTMENT OF MANAGEMENT SCIENCE ABDUL WALI KHAN UNIVERSITY MARDANPAKISTAN ABSTRACT: This study is to investigate the impact of different strategies on Zong telecom performance.For this study Simple random sampling technique was used to select a sample of 50 zong outlet .Survey through Self-designed questionnaire is used for data collection fromzongoutlet working in kpk. The data was analyzed
ANALYSIS OF SERVICE QUALITY, PERCEIVED VALUE AND CUSTOMER SATISFACTION TOWARDS CUSTOMER LOYALTY IN INSURANCE INDUSTRY – CASE STUDY OF PT. SYNERGY ADHI MANUNGGAL By Benedictus Widy Andhika 13110080 BACHELOR’S DEGREE in BUSINESS ADMINISTRATION BUSINESS ADMINISTRATION AND HUMANITIES SWISS GERMAN UNIVERSITY EduTown BSD City Tangerang 15339 Indonesia June 2015 STATEMENT BY THE AUTHOR I hereby declare that this thesis submission is my own work and do the best of my knowledge
A Study of Tourist satisfaction in Ahmedabad city within SERVQUAL dimension Ashish Rami Research Scholar, KadiSarvaVishvavidyalaya, Gandhinagar Assistant Professor Rai University, Ahmedabad Dr. Kavita Kshatriya Professor, NRIBM, Ahmedabad Abstract: Gujarat tourism has become a brand after tremendous marketing efforts by TCGL(Tourism Corporation of Gujarat Limited). Tourists’ expectations should also be fulfilled as they see in marketing tools of tourism. The study focuses on satisfaction level
of this study is about ‘the importance of quality service and customer satisfaction in Hospitality, respectfully Hotel industry. Within the tourism and its divisions for segmenting Hotel clients, there is also MICE Industry. Meetings, Incentives, Conventions and Exhibitions nowadays are taking places in Hotels, because they find everything in one place; accommodation, venue, parking lots, food and beverage, and technical equipment. Quality of service is a merit that is judged by customers’ point
income customers as its main marketing target to make everyone’s dream “flying to any corner of the world” is possible. Therefore, AirAsia embrace the Demin and Juran’s Total Quality Management Philosophy and Fayol’s General Administrative Theory as the pillar of its visions
negligible, functional benefits (read: health benefits) of soft drinks (Vartanian, Schwartz, & Brownell, 2007) and no differentiation in taste, colour or price of the two brands, marketers have to cash in on the self-expressive value of their product. This study comparatively evaluated personality perceptions of the two brands for young Indian consumer. Kinjal Gandhi (2014)42, Prior researches on brand personality have shown that consumers develop relationships with brands and often anthropomorphize inanimate
Magdy Khairy Student ID: 115110246 Section Number: 1 Tutor Name: Total Mark: Awarded Mark: Mark details Allocated Marks Questions Q1 Q2 Q3 Q4 Q5 Q6 Total Weight 40 30 30 Marks Allocated Marks Criteria Presentation Referencing Word Count E-Library Total Deductions Marks 100 Student’s Total Mark Notes on plagiarism: A. According to the Arab Open University By-laws, “the following acts represent cases of cheating and Plagiarism: Verbatim copying of printed material
restaurants. Service quality and customer satisfaction are very important concepts that companies must understand in order to remain competitive in business and hence grow. It is very important for companies to know how to measure these constructs from the consumers’ perspective in order to better understand their needs and hence satisfy them. Service quality is considered very important because it leads to higher customer satisfaction, profitability, reduced cost, customer loyalty and retention.The main
Introduction Total quality management (TQM) is an approach to management embracing both social and technical dimensions aimed at achieving excellent results, which needs to be put into practice through a specific framework. The TQM concept was originated in Japan’s manufacturing industries and also has received worldwide attention since world crisis in 1930 and driven by globalization spirit. (Kiran Vuppalapati, Sanjay L. Ahire, Tarun Gupha, 2006) However, quality paradigms have been proposed by