Obstacles In Retail

There are many different obstacles in working in retail some people enjoy it, and others do not. Retail is all about working as a team and helping each other out when you are having problems or struggling with customers. Customer service is the number one big rule of retail employees are always suppose to keep the customers happy and help them when they are having a problem. When it is excellent retail customers, feel welcomed in the store and comfortable. It can be very stressful because customers can be a hand full sometimes really rude. At TjMaxx I deal with complaining customers, impatient, quiet and friendly customers. My favorite customers are the friendly customers.

My first group of customers are the complaining customers.

They always think whatever happens in the store is the employee's fault for example, if it is an mark on a piece of clothing that they want to purchase they will blame it on the me because they can not get it out or discount the clothing. Tj Maxx will not discount any clothing if it is not damage or if it isn't a big stain. I will try my best to remove the stain but if I do not I will then tell the customer to take the clothing item home and try to remove the stain, by washing the item. Some clients will yell and curse at me at the managers and me because they are not happy with the options they have been told to do. The way that the customers handle the situation is very disrespectful because it is not proper and respectful. The customers also will be very vulgar if their cards or checks decline they try to make it seem like it’s my fault because their card it not going through our system. The customers sometimes will say smart remarks such as “fix my account or it’s

They are extremely polite, respectful considerate; they take the time to understand the employees and also try not to bother us so much. They carry on a pleasant conversation such as, asking us how are day is going or how you are feeling today. The quiet customers come in the store find what they are looking for and leave without causing any problems or complaining about something they did not like. They understand how hard it is working in retail and how much time it takes. In retail it takes a lot of patience and time we have to make sure we are satisfying our customers and making them feel welcomed and comfortable in our store. They are also calm and collective over there self they are helpful to other customers in the store and try to help the other customers when they see they are struggling. Some customers are not always polite and respectful to to other guess that enter the