Challenges Of Quality Management

The challenges of quality management system implementation

The challenges of quality management system depend on the situation of the company that applied the quality management system. There are several examples of the challenges when implied the quality management system by Beckford (1998) and Dale et al. (2007).

In Beckford (1998) the barriers when implementing a management system with the purpose of pursuing quality;

1- The system and procedures inhibiting the pursuit of quality

- Adding the quality management system will change their original organization or the company system and procedure to the new one. It can be conflict between the original systems with the new one as quality management system standardized procedure. This mean that

The organizational culture should consider how to be dealt with a change by the quality management system. It is very difficult task for any organization to changing the norms that have been established under a long period of time and make a long lasting task to change the culture. It make the barrier of culture one of the most difficult task.

3- The managerial and worker recognition of the importance of quality

- Beckford makes a suggestion that management should acknowledge the importance of quality and concern about the entire organization. Quality need to be treated as a part of the problem when the product do not go as expected and it may lack of quality that will cause the product to be decline. The management should not give an attention to being purely productive alone but it should come with the quality too. The employee should adopt this attitude as well.

The other barriers that present in Dale et al. (2007)

For example, there is a risk that employee and managers are rejected the ownership quality when the roles and responsibilities stipulated in quality policies are not uniform with the original roles and responsibility. It will increase work-load that makes people not putting their best effort to their newly given responsibility and give impact to quality product. Besides, the organization can be barrier to implementing the quality management system when if there are barrier between department and in some cases a lack of team effort and co-operation. It will give impact to the success of implementing quality management system. The organization should try to break the barrier because they are still a part of the organization and at the end they have a same objective to achieve.

3- Poor management of the change process.

- In order to implement of quality management system efficient and effectively, an environment where employees and managers are motivated and determined to be achieve the goals must be create. It requires a great deal of management attention and control because it could be complex and wide ranges to try and integrate the philosophy of total quality management within a quality management system.

In conclude, the barrier through implementing of the quality management system is depends on the company