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Changi Airport Casino Case Study

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Changi Airport Casino (CAC) is the third casino ever built in Singapore. It was recently opened and currently situated at Changi Airport. The casino accomodates to the needs of travellers, tourists, local Singaporean and other people who loves to gamble. It is convenient and easily accessed as it is connected to all the terminals via the Sky Train. CAC employs approximately 3,000 staff, including 2,000 full time casino dealers, also known as croupiers.

Margaret Chan, CAC 's Director of Gaming Operation, was malcontent after reading an email from Caleb Tan, the company 's Director of Training & Development. According to Margaret, Caleb insisted on sending 100 croupiers on a long five-day course in customer service, leadership and team …show more content…

1.3 Task Analysis

Task analysis is the procedure of seperating a perplexing task into smaller steps or components. Tasks with numerous strides or segments may be seperated into stages for education purposes (Alberto & Troutman, 2003). Looking back at the case study, it is obvious that there is a lack of proper planning in the training.

2. Transfer of Learning

According to Baldwin and Fords, transfer of learning is defined as the degree to which learning, abilities and atittudes are implemented in the job context over a period of time (Baldwin and Fords, 1988). Caleb did not send his employees to the relevant and appropriate course, hence, resulting in more trouble for the company. The employees were unable to implement the skills and knowledge that they had picked up from the training course in their daily job.

3. Training Evaluation

Training evaluation alludes to the process of collecting datas regarding outcomes needed to determine if training objectives were achieved. Caleb certainly did not carry out the training evaluation. He did not gather feedback from employees regarding the five-day course they had to attend.

2. Recommendations to eliminate the identified …show more content…

In order for Margaret to approve his idea of sending more employees for courses, Caleb should be able to persuade and convince Margaret that the courses will bring benefits to the employees and the company. He should explain clearly that employees can be successful on the off chance that they are appropriately prepared with the right course. Instead of sending out an email to Margaret, the least he could do is to actually discuss things face to face. It will make things more convenient and easier as he would then be able to deliver his thoughts and ideas properly that way. Caleb should ensure that the training he has organize will help to promote productivity and professional development among employees. Lastly, they should focus on improving the employee 's skills. They should come up with rewards and benefits to help motivate employees to work hard. Caleb should also eradicate any unnecessary and intricate parts of the training that is prolonging their

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