Chipotle's Argument Analysis
The moment I tried placing an order in Chipotle, my fantasy of American life shattered. After finding my three massive pieces of luggage from United Airlines’ baggage claim, I entered Chipotle to satisfy my starving stomach after a seventeen-hour flight. I waited around ten minutes in an excitement to try the renowned Chipotle burrito that everyone talked about. However, it took me less than ten seconds to decide to leave the place. I was trembling in frustration as I left the place. Unlike in Korea, I had to choose the toppings from the overwhelmingly diverse selections. I asked the worker what her favorite combination was. Surprisingly, instead of answering my question, she rolled her eyes and said, “Are you gonna order or not?” Before processing …show more content…
Yet, I did expect a basic manner that I would expect in fast food restaurants in Korea. In fact, back in Korea two years ago, I saw a Burger King worker getting fired for being rude to a customer. Back then it was a small ritual for my friend and I to go to Burger King after our Wednesday soccer practice. As a result, we knew almost every worker in that fast food restaurant. Most of them greeted us in a perfect manner, but one worker had a particular attitude issue. One usual Wednesday, however, two furious voices broke the tranquility of our Burger King bonding. The dispute seemed to happen because of the impolite worker’s annoyed facial expression and vocal tone. Soon after the boisterous dispute started, the manager of the center came out and fired the impolite worker without hesitation. Then, the manager, with a voice like an angel, apologized to the customer and gave him a free burger. Surprisingly, or not surprisingly for Koreans, everyone regarded the action of that manager as reasonable. With my previous experiences, I believe that Korean restaurant workers in Seoul provide better services than American restaurant workers in …show more content…
The quality of service provided was similar. However, the types of services provided by two different restaurants located in two different part of the globe was a clear contrast. The bell system clearly illustrated the aspect of Koreans that values efficiency. The pride that Billy showed in his work illustrated the aspect of Americans that values professionalism. These two contrasting values and ways of providing services led me to conclude that both systems provide ideal service that is modified in each
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