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Episode Of Undercover Boss Canada By Cineplex CEO Ellis Jacob

381 Words2 Pages

After watching the episode of Undercover Boss Canada where Cineplex CEO Ellis Jacob disguised as an employee works for multiple Cineplex locations across Ontario to evaluate employee performance and attitudes towards customers, I now see that organizations are accurately viewed as an upside-down pyramid. Ellis went undercover to get first hand feedback from his employees on possible improvements that need to be made to keep the theatres profitable. He found great suggestions that could be beneficial such as how the popular nacho combos should be customisable by the customer.

Ellis precisely falls into the bottom of the upside-down pyramid for top managers. During his mission, Ellis saw many satisfied customers due to the kindship and quality

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