Citizen Charter Summary: The Citizen's Charter

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The Citizen's Charter

The Citizen's Charter represented a hugely imporatant move/change in thinking about how public services are delivered in this country—a shift that saw the interests and way of seeeing things/ sensible view of what is and is not important of service users given much greater importance. They thought it worthwhile to revisit the ground covered by the Citizen's Charter for the insights it could give us on how to improve public services today. It might seem odd to go back nearly twenty years for this. As we’ll see, however, the driving force of the Citizen's Charter initiative was to put people first in the delivery of public services—which, apart from being the central theme of our inquiry, is a policy goal that remains
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Topics of interest cover the areas of modelling strictly following longstanding rules and methodologies, measurements, related to careful studying or deep thinking and number based process of figuring out the worth, test run and checking, and theory of probabilistic systems, as well as case studies showing the role of quantitative evaluation in the design of systems including computer architectures, distributed and fault tolerant systems, communication systems, embedded systems, web-based systems, and safety-critical systems. More than that, tools for supporting the practical application of research results in all the above areas are of special interest for QEST. In short, QEST aims to create a sound methodological basis for testing/evaulating and designing trustworthy computing systems and…show more content…
Its long title is "Model for quality assurance in production, installation and servicing." Although ISO 9002 is now obsolete and has been replaced by ISO 9001, the new standard has basically the same material with the addition of a section covering the creation of new products. ISO 9001:2008 is now the only assessable part of ISO 9000. ISO 9001 is now fairly easy to understand - an overdue break from the MoD tradition. The resulting systems tend to be more practical, less bureaucratic and there is more reliance on trained, competent people, less emphasis on procedures for their own sake.

It provides detailed standards for creating and maintaining an efficient quality-management system. The requirements are divided among 20 sections ranging from management responsibility, which defines the company's policy on quality, to the statistical techniques, which detail the procedures that will be used. ISO 9002 standard requires business to develop a standard language for documenting quality practices, create a system to track and ensure and document that these practices are met, and the establishment of an audit by an independent third

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