Coca Cola Decision Making Process

The company’s history:

The Coca-Cola Company, which is headquartered in Atlanta, Georgia, but incorporated in Wilmington, Delaware,[2] is an American multinational beverage corporation, and manufacturer, retailer, and marketer of nonalcoholic beverage concentrates and syrups. The company is best known for its flagship product Coca-Cola, invented in 1886 by pharmacist John Stith Pemberton in Columbus, Georgia. The Coca-Cola formula and brand were bought in 1889 by Asa Griggs Candler (December 30, 1851 – March 12, 1929), who incorporated The Coca-Cola Company in 1892. The company has operated a franchised distribution system since 1889, wherein The Coca-Cola Company only produces syrup concentrate, which is then sold to various bottlers throughout

• Planet: To be responsible and make a difference by helping in the process of building and supporting sustainable communities.

• Profit: To maximize the long-term profit of the shareholders while being aware of their overall responsibilities.

• Productivity: To be extremely effective, lean and speeding organization.

Decision-making process:

The company has a general decision-making model to solve any ethical issue and to reach the best outcome. This model consists of a few steps to be followed. The company takes into consideration the type of the decision before taking any steps. The type of the decision could be a board decision, top management decision, or a day to day decision. These steps generally consist of:

1. Gathering the facts. To know what went wrong.

2. To identify the root causes. Mainly to know why we reached this problem/issue.

3. Defining the impact, also identifying the risks and opportunities.

4. Eventually, they set the actions/decisions to be taken to reach the best outcome.

5. The last step is to have a feedback. Which is a very important step of

Through the investigations, the officer looks for evidence. There are many cases, in case there was no evidence found or the report was not a success, then the case is closed. But, in the case of the officer found evidence supporting the existence of an ethical issue.

• Then the officer displays the issue to the Ethics and Compliance Register and the auditing team, where they draw a picture to better understand the issue. After that comes the step where actual decisions are taken.

• There is a special mechanism for decision making which is done by the Ethics and Compliance Committee. According to the problem, the committee takes the appropriate actions. These actions could be internal through an internal process, it could be by giving a warning or by termination. Also, external actions could be taken for example; the transfer of the employee to the public prosecution service.

The advantage of this decision-making process is that the individuals who take the decisions all have authority to take them.

• HR Director

• Legal Director

• Security