Cognizant Case Study

A STUDY OF ORGANIZATIONAL SIZE & STRUCTURAL CHARACTERISTICS

Size, Complexity and Formalization in an Organization

TABLE OF CONTENTS

Introduction 2

Authors 2

Purpose 2

Methodology Used 2

Main Argument 3

Size 3

Complexity 3

Formalization 4

Review of Argument 5

Cognizant Technology Solutions- Introduction 5

Organizational Model 5

Vertical Structure in Cognizant 7

Conclusion 8

References 9

INTRODUCTION

AUTHORS – RICHARD H HALL, J.EUGENE HAAS, NORMAN J JOHNSON

In the years leading up to 1967 when this paper was worked on and data from various avenues was collected and research done, Richard H. Hall was the associate professor at the University of Minnesota. He collaborated with Eugene Haas of the University of Colorado

Though this kind of an approach helped Cognizant’s customer responsiveness, the employees working at client locations were facing difficulties. A study of some of the global teams who were working well and handling the pressure efficiently resulted in the senior management realizing that these teams had informally organized themselves in such a way that there were two people in charge of the scheme of things: one manager on the ground in India (offshore) and one at the client location (onsite). Cognizant then decided to implement this concept across all the teams across different verticals

Today, as the companies become more global and acquire more projects and resources, there is a need for a company to reinvent its structure based on the situation it faces. From the example above, Cognizant may need to make a change again as it grows even bigger and move to a matrix structure to better define the work processes and rules, accountability issues and also manage the ever growing complexity in demand from the customers. Further research in this area is