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Importance Of Etiquette Essay

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Importance of etiquette Communication is crucial in any business, any miscommunication can bring negative feedback which might spread from client to client, it is important to note that 55% of the communication is made up of body language, 38% is the tone of voice, with the remaining 7% being the actual words (Thompson, 2011). Saying this, it is of utmost importance to communicate in a friendly tone when communicating over a phone, communicating online might lead to misunderstandings and result in a negative feedback. Addressing a client formally is more challenging than informally, formally you need to express your concerns and feelings in words. Informally usually have slang like hey when addressing someone. There would be different audiences for different environments hence the skill of …show more content…

When advertising online a business has the responsibility to the community and society to give accurate information about the products and services for instance price, special features, warranties and guarantee. The consumer also has a right to verify that the business is complying with their conduct (IEE Module Manual). Reasons why people plagiarize • People are not aware of plagiarism, they might have heard about it but still tend to take it lightly. • Searching things on the internet is far more easier to copy from than using self-knowledge • People tend to use other people’s work as their own without acknowledging that particular person • My personal opinion would be Lack of knowing how reference a particular author. Creative Commons “Creative commons is a non-profit organisation that is concentrated on increasing the range of creative work available for other people to build upon in a legal manner and to share further”. (IIE Module

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