Communication Skills In Health Care

955 Words4 Pages
Communication expertise is the capacity of an individual to express information plainly. It is a method of expressing your point of view in a proper way that others could comprehend totally. Excellent communication skill is essential in health and social care context to communicate effectively and to create a good relationship with the service users. Effective communication includes active listening and understanding. There are different theories of communication, it includes: Cognitive theory: theory has as objective the study of intelligent systems, including the functioning of the mind. Cognitivism focuses the attention on the analysis of cognitive processes and the study of the possible forms of representation of knowledge that…show more content…
Is the process of socialization of information, that is the process of transmission of information understood and shared between two or more people. Communication is the connection that makes possible the relationship with others and allows that every human being as an individual becomes a member of a community. In the health care context, the staff need excellent communication skills to understand and meet all the customer’s need. There are several types of communication: Verbal: is when a person speaks and another listen. How the communication circle shows, the verbal communication is two-way process. It is necessary to listen and speak. Non-verbal: It is characterized by gestures, postures, facial expressions, body orientation, touch or contact, interpersonal distance, tone and rhythm of the voice. Each of these gestures, postures and expressions that accompany the words is not accidental but has a precise meaning. Knowing it allows us to understand the real intentions of others, to know what is the state of mind and to intuit what the other really thinks when he interacts with…show more content…
But, the basic principle of communication explains that each service users should receive equal treatment without discrimination. And, the service providers should encourage the communication speaking slowly, give to the patients’ time to answer, use body language, such as gestures and facial expressions. 1.3 Interpersonal communication is the sharing of messages between two or more persons in visual contact and / or, direct, in a face to face or by telephone, or indirect, as in the case of written communication or media. This message exchange, aware, voluntary or involuntary, is inevitable, and follows a precise process, whose effectiveness depends on one set of factors that facilitate or hinder mutual understanding. When two human beings come in contact, automatically, and often unwittingly, they start exchanging information: belonging gender, age, ethnicity, status, mood. The greater the similarities between them, the lower the risk of misunderstanding. It can happen that communication becomes counterproductive. Difficult communication with people who have learning disabilities can create problems in understanding and meeting their
Open Document