Communication Process: The Importance Of Non-Verbal Communication

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Communication – for an organisation to be successful there must be effective communication from top management, managers, supervisors’ to a forklift driver. Organisation policies can only be effective and successful if the content of the policies is well communicated to front-line employees and understood.

(Paul Newton & Helen Bristoll, 2013) suggests, each person's communication style is a unique combination of their own innate skills and those learned both formally and through experience. Its also important to recognize that some people are better than others at communicating and it’s their ability to adapt their style to suit the message, environment, and exchange.

Communication Process - The communication is a dynamic process that
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Here the sender gives words to his feelings, thoughts, ideas and opinions and expresses them in the form of speeches, discussions, presentations, and conversations. The effectiveness of the verbal communication depends on the tone of the speaker, clarity of speech, volume, speed, body language and the quality of words used in the conversation.
The success of the verbal communication depends not only on the speaking ability of an individual but also on the listening skills. How effectively an individual listen to the subject matter decides the effectiveness of the communication. The verbal communication is applicable in both the formal and informal kind of situations.

The Non-Verbal Communication is the process of conveying meaning without the use of words either written or spoken. In other words, any communication made between two or more persons through the use of facial expressions, hand movements, body language, postures, and gestures is called as non-verbal communication. Non-Verbal Communication, helps in establishing and maintaining the interpersonal relationships. People use non-verbal to express emotions and interpersonal attitudes, greetings and bring forward one’s personality. The non-verbal communication defines the distance between the communicators and helps them to exchange their emotional state of mind, the non-verbal acts as a barrier to communicating effectively as the recipient could not understand what the sender is trying to say and may interpret it
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