Communication: The Three Basic Types Of Written Communication

Communication can be categorized into three basic types: (1) verbal communication, which is you listen to a person to understand their meaning; (2) written communication, which is you read their meaning; and (3) nonverbal communication, which you is observe a person and conclude the meaning.

Verbal Communication Verbal communications are the sharing of information between individuals by using speech. Individuals that working within a business need to be effectively use verbal communication that utilize readily understood spoken words, as well as make sure that the articulation, stress and tone of voice with which the words are expressed is appropriate in order to take place over the phone or in person.

a. Storytelling

It has been shown to

Examples of written communications include memos, proposals, e-mails, letters, training manuals, and operating policies. They may be printed on paper, handwritten, or appear on the screen. Written communication, by contrast, can be constructed over a longer period of time. Written communication is often occurring at different times. That is, the sender can write a message to the receiver and can read at any time. A written communication can also be read by many people. It’s a “one-to-many” communication, as opposed to a one-to-one verbal conversation. There are exceptions such as a voicemail is an oral message that is often occurring at different times. Conference calls and speeches are oral one-to-many communications, and e-mails may have only one recipient or many. According to the National Commission on writing, 67% of salaried employees in large American companies and professional state employees have some writing responsibility. Half of responding companies reported that they take writing into consideration when hiring professional employees, and 91% always take writing into account when hiring, for any position (Flink, H.

Research shows that when individuals are lying, they are more likely to blink more frequently, shift their weight, and shrug (Siegman, A.W., 1985). For an example of the importance of nonverbal communication, imagine that you’re a customer interested in opening a new bank account. At one bank, the bank officer is dressed neatly. She looks you in the eye when she speaks. Her tone is friendly. Her words are easy to understand, yet she sounds professional. “Thank you for considering Bank of the East Coast. We appreciate this opportunity and would love to explore ways that we can work together to help your business grow,” she says with a friendly