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Sample Case Study Community Expectations

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Case study Question 1 Community expectations are not static as they modify with the passage of time. As a consequence, organisations are needed to be responsive to current and future changes to the surroundings in which they operate to maintain their legitimacy. to search out the present expectations of the community and changes occurred in their expectations over time, usually attitudinal surveys are conducted. In 1996, according to the survey, crime was the most important social issue followed by health, education, state and environment. During this priority of considerations of the general public, organisations need to concentrate to create an acceptable policy which might facilitate them to survive, and maintain safety of their staff against any criminal …show more content…

This reflects a amendment in community expectations, therefore a legitimacy gap is formed for the organisations in operation in this community. To fill this gap and maintain legitimacy, organisations would adapt to the community expectations and reflect the same in their annual reports. When the environmental issue is that the high most issue within the community, organisations have to be compelled to adopt the policy of proper and economical use of resources like water, gas, and electricity. By minimising the wastage of resources an organisation can build a contribution to preserve the environment. If an organisation doesn't complies with the social contract with the community, its legitimacy to control using local resources within the community would be at stake and therefore the community will penalise such an organisation by disinvesting its resources and disapproving operations of that organisation. So, it's within the best interest of the managers of the organisation to adhere to the expectations of the community and communicate it through their annual environmental and social

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