Walmart Versus Publix Both Walmart and Publix have their pros and cons, and they are both one of the largest and most successful companies in the world. However, there are many differences, and similarities between these two companies. Walmart and Publix are always trying to provide the lowest prices to customers. Both companies want their image to be better than the other, and feel the need to attract more customers. Finally, customer service is a major factor in any business, especially in such a demanding company like these two. The two companies have great deals and unbeatable prices. In this case is Walmart, Walmart has the cheapest prices in the market. Walmart is known to have the “lowest prices” that is why it is rare to see items …show more content…
Walmart’s customer service is quite awful; Walmart’s shopping experience has become chaotic and unpleasant for consumers. The employees appear as if they don’t want to be there. The lack of joy and delight in the store is felt in the atmosphere. The employees have attitude towards the customers and little patience for them. When in need of help finding an item or having trouble about anything; none of the employees seem to be there. Despite their prices Publix customer service is tremendous; their employees seem to always be delighted to help, and their general atmosphere is pleasing and friendly. The employees of Publix are constantly wandering the store to give assistance. Publix is so concern towards their consumers that they have employees who carry the consumer’s bags to their cars. Employees are never too afraid to reach out and help not just customers but anyone. For example, if asked “Where are the cereals” the employees will not just say “on aisle four” they will personally walk down and assist with any sort of problem. Furthermore, Publix also gives out free samples to customers. They are truly brilliant when it comes to customer
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PUBLIX SUPER MARKETS INFORMATION Anthony Niemeyer 10/6/14 Reference Facts about Publix Publix Super Markets was found in 1930 In Winter Haven, Florida, by George W. Jenkins. They are one of the 10 largest-volume supermarket chains in the U.S. They have over 168,500 employees in all of their stores in the U.S. Websites http://corporate.publix.com/about-publix/culture/history http://insiders.morningstar.com/trading/board-of-directors.action?t=PUSH
After compared Walmart, Publix, and Kroger, I found most of those things were expensive in Kroger and Publix, but if the things made by their own companies, the price will be much cheaper. For example, extra virgin olive oil, if I buy this stuff which is belonged Publix, it
Jenkins on a simple philosophy: Take care of the people, and they will take care of the business. People, in this case, means both the customer and the employee. Workers here — nine out of 10, in fact — take real pride in the service they provide, and many often go above and beyond for the people who shop at Publix. One employee once drove eight hours to visit a long-time customer in the hospital; another cooked an entire Thanksgiving dinner for a customer who’d fallen on hard times.
Since the company was founded as a corner store, the company’s business plan has always emphasized on expect more, pay less brand promise that sets it apart from its chief rival, Walmart. Although, Walmart is known for its low prices and offers a large selection to its customers; it’s customer service is often found to be nonexistent. This
Walmart stores is one of the largest retailers not only in the United States but across the world. They hold tremendous power from a retail level and on a political level with governments in the US and outside. Ratios help create Walmart as a company and allows investors to be able to gauge and understand the metrics of the organization. These metrics and ratios help investors understand the specific direction of the company and the effectiveness of executive leadership. The primary ratio that must be understood regarding Walmart's earnings-per-share is the price earnings ratio.
So, Wal-Mart is good for most Americans by providing drop an average of 10 to 15 percent in markets than other retailer provender. For example, more than 30 percent the disposable diapers purchased in this country is sold in Wal-Mart stores. 30% hair care, 20% toothpaste, and 20% pet food purchase at Wal-Mart stores by American customers.
Being a college student, it is cost efficient to buy one and get one free. In addition, they have kiosks set up to try free samples of products throughout the store. Their competitors such as Wal-Mart and Kroger do not have this feature. Wal-Mart used to have it but got rid of it.
I chose Walgreens, Kroger, and Walmart for my grocery stores visits. There are obvious differences in each store. The major different in each store are the pricing and the layout of each store. The marketing strategies for each grocery store are similar but not exactly alike. Walmart is a superstore the store offers everything from a wide arrangement of items the household, garden, auto, electronics and beauty.
Food is required in order to live as well as maintain a healthy lifestyle. Potassium, fiber, fat, calories, sodium, along with a bunch of vitamins are required for human body. Calories give us vitality to move around and do our day to day work. From past food industry in United States has grown so much.
Walmart was founded in the summer of 1962 by Kingfisher, Oklahoma native Sam Walton. Although Walton’s original vision for the store was relatively modest, the half century since its founding has seen Walmart morph into one of the biggest companies in the world. Today headed by one Doug McMillon, Walmart boasts more than 5000 stores in the United States of America alone and employs more than 1.5 million people. Walmart is undoubtedly an American institution, yet each Walmart store feels like its own little country. Walmart seems to have its own laws and customs and the people who shop their on a regular basis appear almost primitive in their behavior as they go about raiding the store’s shelves and wrestling with fellow customers for discount flat screen televisions and bulk packages of two-ply toilet paper.
The article “Labouring the Walmart Way,” author Deenu Parmar talks about how Walmart is able to achieve selling goods at a lower price then any average superstore. The author goes on to explain that Walmart’s antiunion efforts, employee selection, low prices and high retention rate all contribute to their major success. Walmart’s stance on ant unionism allows them to keep wage cost down and keep all their profits up. Not allowing a union keeps Walmart with the power to keep low wages and force unpaid overtime.
It has been able to identify the dynamic wants of customers and compete with physical store rivals as well as its E-Commerce rivals such as Amazon. This is well showcased from Wal-Mart’s newest strategy of keeping its online prices almost on par to that of Amazon’s. It was seen that Wal-Mart kept its products priced just 0.3% higher than Amazon's listings, clearly exhibiting the company's endeavors to gain a significant market share during the festival
Amazon is number one in competing Walmart especially in online retailer and now opining fiscal stores starting with Amazon Campus store in 2015, available at several college campuses in US the Amazon Campus stores serve as a central hub where student retrieve deliveries from lockers and drop off returns, all free of charge. Over the past three years, while Walmart’s sales grew by 8.6 %, revenue at Amazon has nearly doubled. Then, Costco is also major competitor to Walmart, particularly to Sam’s because of its low price.
In this report, it was indicated that the employees were rude, they shouted at customers, accused customers of thievery, managers avoided customers and the employees went to the extent of scratching customer vehicles. This was retrieved from the online forums where people voice out their experiences and opinions. Websites such as ComplaintsBoard.com, Consumersaffairs.com and Report Your complaint.com also highlight lots of issues involving customer service at Walmart. Slow customer service has also been a challenge to Walmart as per Reuters Report 2011.