Hospitality Industry Competencies

Lancaster [2011]: According to Justin, hospitality firms big and small are looking at ways to keep costs low and to become more efficient just to stay afloat in this very challenging economy. Cutting costs in labour has been a popular topic in all industries during times of economic downturn. This is a particularly slippery slope in the hospitality industry where service may be compromised through cutting costs. Quality service is scrutinized by the customer in hospitality more than ever due to the fact that customers are fewer and are spending less. In areas of resort saturation like Las Vegas, the customer has so many options; they simply will not tolerate poor service like they may have in the past.

By using hybrid conjoint analysis, Hu (1994) tried to measure the meeting planner’s preferences of hotel site selection to help hotel management understand what their customers want in the meeting business. It has been found that the “price (room rate) range” is the most important attribute in meeting planners’ considerations of hotel selection. “Location” is the second most important attribute, followed by “functional properties of meeting rooms,” “hotel guestroom comfort,” “food and beverage function,” and “hotel conference planning procedure.” However, Opperman (1996) identified in his study that hotel’s service quality as one of the most crucial factors in meeting planners’ decision process for meetings and

According to this study, motivating potential score of temporary employees is significantly more than the motivating potential score of permanent employees (Hynes, 2015). According to this study the motivation potential score of temporary employees is higher because of, the core factor, namely desire of temporary staff to get converted into permanent staff. However, in the hospitality industry the temporary employees generally are not willing to make it a permanent job or a future aspiration in the hospitality industry as mentioned in the above explanations. Therefore, the measures needed to be implemented to remove the wrong perceptions in the minds of the employees regarding the careers in hospitality industry. Employees needed to be given information about the career path and the scope of growth in the company and to make the career choice in hospitality industry.

INTRODUCTION As a part of the requirements for the Introduction to Hospitality Law subject, I am required to do a research and write an essay that provides evidence of the importance of knowledge of laws in the Hospitality Industry and five (5) key legal issues that affect this industry. CONTENT Hospitality law is related to the concept of legal liability and it is meant to legally protect both hosts and guests. Hospitality law covers many different type of businesses while the most common hospitality law clients are hotels and restaurants. (HG.org, nd) Hospitality law in a hotel is expected to protect the guests’ information and their safety. Moreover, guests should be protected from criminal harms, injuries or even terrorist attacks.

Ramada’s problem was first discovered when their management found out about D. K Shifflet’s latest survey about customer satisfaction in the hospitality industry, which it then shows that mid-tier hotels continuing to go downward. Later on they continued on their research and decided to hire a third party to find out more about the survey and also to observe their own company’s system. It results in a management dilemma, Ramada needs to prevent themselves from falling. Then it raises some questions on how can their management improve their performance to achieve the level of customer satisfaction they desire. They then found out three main concerns that they need to put more effort to.

METHODOLOGY Both quantitiave and subjective strategies were utilized to see in respect to why employee maintenance happens inside of the association. This examination was directed on Marriott Hotel, which is a high estimated industry in cordiality segment. An arbitrary stratified example of ex-employees from all offices/ areas was chosen which included non-administration, center level administration and senior administration employees. Reviews alongside a presentation document clarifying the centrality and the requirement for directing the same were sent to each of the 225 ex-employees over 17 unique areas crosswise over US. So as to guarantee a decent reaction rate, catch up telephonic calls were made by a HR official at Marriott Hotel

In hospitality industry, there are many issues, challenges and trends that a hotel or a restaurant might face. In recent years, cultural diversity in the workplace has become a major in hospitality industry. This paper concentrates on discussing about the current situation of cultural diversity in the workplace of hospitality industry, then analyzing some benefits and challenges of cultural diversity in hospitality organizations and giving practical recommendations that help hospitality organizations to deal with cultural diversity issues. Diversity is defined as the differences among people. Cultural diversity means that the differences between people in gender, traditions, language, etc.

Executive summary The report includes how to maintain safety and security in the hotel through efficient lodging services. Moreover, it contains the risk of theft and suspicious behavior by the guests and staff and strategies to be implemented in order to reduce the negative outcomes arising from them. The sources of disturbances occurring in a hotel will be analyzed, and effective measures on how to remedy them are included. As key control procedures are important to maintain security of the establishment, the different types of keys and their functions are mentioned. Introduction Safety and security is vital, especially for housekeeping and engineering department in hospitality industry, because both departments comprises working physically and use of equipment which would increase the risk of accident and injury.