Introduction The hospitality industry is by far one of the largest sectors in the world. The hospitality industry covers a wide range of organizations offering food services and accommodation. Hotels, Motels and hostels are categorized as part of the lodging industry where accommodation and food services are both covered. History of Hospitality The hospitality industry go’s all the way back in the Colonial Period in the 1700’s. There has been a bit changes since then, the hospitality industry mastered great progress over the years, it has dealt with World Wars, Depressions and many social changes.
It is a fact that delivering quality service is essential challenge for hospitality managers and organization, from past several years it has become the secret of success in emerging market. There are several tools that calculate and improvise the quality service and mechanisms for quality recognition in hospitality and tourism industry. It is important for the organizations to record, identify and consider the effect of cost-profit along with prioritising the process of quality improvement with in their business practices. Key Words: Quality; Internal marketing; Quality Standards; Service Quality; Tourism and Hospitality; Internal Service; Internal Customer; Customer Satisfaction Today, the service industry is able to occupy a well-known position in the society especially for developed and developing countries. There is an instant requirement for organized
Potential Trends and Developments in Hospitality Industry The hospitality industry is part of a huge group of companies known as travel and tourism industry, which provides the necessary or desirable goods and services to travelers. As population and globalization is increasing the more hospitality industry is growing bigger. Now everybody short in time so trends are changing accordingly. Every organisation is trying to:- Shortening of booking times Decrease of the customers’ average stay
Convenience The hospitality industry thrives on convenience. Commitment to customer satisfaction is essential ingredient for success. Offering high standards of convenience to customers is expanding in this competitive world. Value The importance of customer service in hospitality originates from the principle that the customer needs to be treated with priority, and he should see value in what he gets. If a customer strongly believes he is getting value for the money he is paying, he will keep coming back.
Most of hospitality service industry will always improve performance to overcome the challenges. For example, if economic is not good, it will affect the hospitality service industry such as in term of financial. This is because the economic most important to make sure the hospitality service industry is still exist. It also indirectly will give effect all aspect in the hospitality service
A study on WhatsApp and its impact on Customer Engagement in Hospitality Industry By Pradeep Kumar 13030241079 Chapter A 1. Abstract Customer engagement is a crucial aspect for any business. The medium of customer engagement can be either online or offline. Since the world is moving towards the hundred percent digitization, online customer engagement moved far ahead from the offline. Hospitality industry is in the midst of global evolution.
Having immense potential, the hospitality sector is growing at a rapid pace both at the national and global level. As this sector expands in diverse directions, there is a growing adaption of technology and resources across this sector. Built at a regional, national and local level, there are a number of sectors that comprise of the hospitality sectors; hotels and restaurants are a main part of this sector and contribute to a great source of their profit as well. Tourism and hospitality are often considered the same and often overlap each other. However these are two distinct industries, though they are related to each other.
Human mobility is not only related to business activities but also recretional activities.To be sucessful in this industry we need a lot of and loyal customers. The loyal customers will keep coming back to the same place if they satisfied through the place they have visited. Customer loyalty give the most important impact towards hospitality and tourism industry. “Hospitality refers
Introduction The hotel industry is a field within a service industry which includes not only event planning, cruise line, theme line, transportation and lodging but also additional services within industry of tourism. It is a multi-billion dollar industry which depends on availability of disposable industry and leisure time. Hospitality units like hotels, amusement parks, or restaurants have many groups like direct operations such as bar tenders, kitchen workers, housekeepers, servers, human resources, and marketing and facility maintenance. Efficient operations and impeccable customer care service gives hospitality which is a decided advantage when it comes to competition and also improving technology in the hotel industry allows businesses
Tourism and hospitality industry, the service sector of the Indian economy is one of the largest areas. Tourism is a major growth driver in India and is an important source of foreign exchange earnings. The direct contribution to GDP in India region (GDP) per annum during the period 2013-2023 is expected to grow 7.8 per cent. Tourism in India due to the increase in foreign tourist arrivals (FTA) and a large number of Indians traveling to domestic destinations is rich. Domestic tourism increased by 5.1 percent in 2013 and is expected to increase by 8.2 percent this year, the World Travel and Tourism Council (WTTC), according to data available with the revenue earned.