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Challenges Of E-Business

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customers in all the corners of the Earth (Lockett & Brown, 2009). As long as they have internet connection, they are able to reach and sell their products and services to all the visitors to their business website. The internet reaches across the globe and spans all time zones meaning that when SMEs take their operations online, they have the level playing field as larger firms (Oecd, 2004). Physical stores limit customers to how close they are to the stores and their hours of operations. On the other hand, e-business is accessible from any location with internet access hence open 24 hours a day. Also, e-business is able to help SMEs save money on their customer service (Philip, 2010). Internets make account information of clients easily available …show more content…

In general, SMEs faces a high difficulty in overcoming such barriers because of their smaller sizes compared with larger corporations. This is because SMEs have typically constrained material as well as Human Resources available to them (Oecd, 2004). Examples of such barriers to e-business for SMEs includes risk of fraud, running costs, security issues, setup costs, concerns about confidentiality, employees without IT skills as well as lack of knowledge (Jutla, Bodorik, & Dhaliwal, 2002). Due to these limitations, small firms find it harder to effectively take part in e-business. For this reason, SMEs have high tendency to use high levels of very low complexity information technology applications such as web browsers and e-mails as compared to high levels of very high complexity information applications such as online shops and online knowledge sharing tools (Cote et al. 2005). As information technology complexity increases, the levels of engagement tend to decline …show more content…

The barriers that prevent high investments in e-business includes constrained material and Human Resources, the risk of fraud, running costs, security issues, setup costs, concerns about confidentiality, employees without IT skills as well as the lack of knowledge. In addition, they face barriers such as limited financial resources, minimal strategic management and low skills, lack of personnel, training, insufficient education and insufficient time, security issues, legal, regulatory and tax environments (Oecd,

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