CONCEPT 5 CONCEPT OF COMMUNICATION
5.0 INTRODUCTION/IDENTIFICATION OF CONCEPT
In this concept, I’ll start by exploring what communication is: how information is sent, received, filtered and analysed. You’ll learn how to ensure the message you want to send is what’s actually perceived and understood, via both verbal and nonverbal communication. The reader will also know why he is communicating in the first place, conflict resolution and negotiation, interpersonal and intercultural communication, interviews , communication to small groups or within organizations and also in the public. This concept will give you tools on how to improve and analyse the effectiveness of
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It involves individuals conversing with each other; it could be direct conversation or telephonic conversation. Discussions, speeches, presentations are all forms of oral communication. It is generally recommended where there is direct interaction is required. Face to face communication (meetings, lectures, conferences, interviews, etc.) is significant so as to establish a rapport and trust.
Advantages of oral communication
1. It enables high level of understanding and transparency as it is interpersonal.
2. There is no element of rigidity in oral communication. There is flexibility for allowing changes in the decisions previously taken.
3. There is spontaneous feedback thus making decisions to be made quickly without delay.
4. The feedback is spontaneous in case of oral communication. Thus, decisions can be made quickly without any delay.
5. It saves money, time and requires less effort.
6. Oral communication is best in case of problem resolution. The conflicts, disputes and many issues can be put to an end by talking them over.
7. It is very essential for team work and group energy.
8. It promotes a receptive and encouraging morale among organizational
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Body language or kinesis
Body language is very important one knows the meaning and use it effectively. It is the study must be understood by all as it can be used in an interview, during presentation. Various types of non-verbal communication methods include:
Eye contact: Always maintain eye contact with your audience however effort should be made not to fix the eyes or gaze at one person for more than 5 seconds. Too much fluttering of the eyes could mean lack of confidence and starring of the person could be daunting.
Hand shake: When shaking hand in a professional environment, the handshake should be firm and not loose. A strong handshake may indicate the person is trying to dominate.
Crossing your Arms: Crossing arms could mean that a person is not open to new idea especially in case of giving a presentation. In an interview, if an interviewer has his/her arms crossed, the candidate may do the same.
Sitting Posture: It is best to maintain a relaxed position, preferably upright. Sitting back means lack of
There is also good verbal communication; which has the ability to present and explain your ideas clearer through a spoken word and listening carefully to others. Verbal communication also involves using different varieties of approaches and styles that is appropriate to the person/ people you are addressing. This could be a group of people(audience) or a single person. Non-verbal communication: non-verbal communication is expressing ideas and opinions without talking, which is understanding body language which is very important it often gives care workers an idea of how someone is feeling by the way they express themselves, for example the way they express their emotions. To be able to use non-verbal communication it is important as a career that you understand what messages your own body is sending out to whom you are trying to help.
1 Deborah Tannen, Ph.D. That’s Not What I Meant!. Amazon, 1987. Reviewed by Shelby D. Slocum, Pittsburg State University, KS. This book provides an explanation of the common misconceptions in communication.
It provides leadership skills, social skills, and helps build teamwork. You share your dreams and your goals and help each other achieve them and then you’re there for each other on bad days and you take care of each
These messages enclose information, and the senders of these messages intend particular meanings to reach the receiver of the message, who will then attribute a meaning to the message. The intended meaning may be varying from the meaning attribute to the message by the receiver. This is not only due to the words was used but also by the non-verbal messages that are also sent (Fielding, 1995). Heath (1997) stated that communication occurs in various ways and at diverse levels of awareness. Barber (1993, cited in Heath, 1997) states that communication is that sharing understandings and involves openness to the enquiry of another person, having attention, perception, receptivity and empathy towards that person.
Explain the role of effective communication and interpersonal interaction in a health and social care, a classroom and a customer service setting. For each setting analyses the advantages of verbal and nonverbal skills and their overall effectiveness. Communication and interpersonal interaction plays a very important role in personal and professional lives. Effective communication and good interpersonal skills helps us in forming good relationships with people around us. In the health and social care effective communication helps in building the trust between the patient and career.
1.1 - Identify the different reasons people communicate People communicate for a range of reasons, which include; share ideas/information, express needs, socialise, express emotions, share experiences, receive support. 1.2 - Explain how communication affects relationships in the work setting Communication is essential in the work setting as it allows individuals to express their needs, to ensure action is in place to meet these. to express their needs and preferences and to ensure they are met. As a carer I discuss the options and the choices available to the individual to allow them and informed choice regards to their care. 1.3 - Explain ways to manage challenging situations
These include verbal, non-verbal, written, and visual communication:various types of comminucation Verbal communication This is the most generic form of communication and involves communicating through speech. It is important to use clear and concise language when communicating verbally, and to make sure that you are speaking at a pace that the other person can understand. Non-verbal communication This includes communication that is not verbal, such as body language, facial expressions, and gestures. It is important to be aware of your own non-verbal communication, as well as the non-verbal communication of others, to effectively
Increased Work Efficiency / Productivity A team that has good culture of teamwork and mutual motivation will make the members more productive and smarter. Such a team where seamless and effective relationships exist, members are poised to learn from one another, develop skills and leverage on such internally gained skills to expedite work processes thereby increasing overall efficiency, reducing downtimes and knowledge gaps. Collaboration among such team members will make members to perform at their best by working on what they do best.
Communication is the process of transferring of information. Viswanathan (2010) says communication can take many forms of verbal and non-verbal methods which may include speaking, writing, gestures, expressions, listening and body language to name a few. All of these things should be taken into consideration to ensure an effective means of sending and receiving information. How and what information is sent may not be received in the same manner intended.
There are different types of nonverbal communication. Body movements is a different type of nonverbal communication. Body movements are the most noticeable elements of nonverbal communication. Body Movement consists of posture, gestures, face and eyes. A posture can say a lot of a person.
Introduction Effective communication is an essential element of the relationship between dentist and patient in order to increase the efficiency and effectiveness of dental treatment. The aim of this weekly clinical shadowing of different dentists in various health centres was to enhance and develop an understanding of therapeutic communication skills in Brunei. In this report, I will be mainly focusing on the verbal and non-verbal communications, social cognition issues and ways to further improve the communication skills among dentists in Brunei based on notes obtained from the three reported patient sessions. This is because there has been less research on these topics with respect to dental care. Verbal Communications
Eye contact also plays a vital role in effective communication. There are times when we experience words that come out of our mouth and the ways we communicate through our body language are totally different. In this kind of situation, the receiver has to determine whether to believe verbal or nonverbal message. Regularly the receiver would select the nonverbal as it is more natural and it truly displays the speaker’s true feeling and intention. The gestures such as the way we sit, how fast and how loud we talk and how much eye contact we make send strong messages to the receiver.
M.W. Cummin describes the word communication “process of conveying message (fact, ideas, attitudes and opinions) from one person to another so that they are understood”. [1] Communication in business: For businesses to be successful it is very important that communication must be effective. Effective communication
The two key topics in class in the last weeks, for me. Two of the most relevant topics developed in the last weeks were: non-verbal communication and the barriers to communication. Everytime we communicate with another person or group of people, we have to take into account some factors other than what we are actually saying that can affect how the message is going to be received: body language, tone, intonation, facial expressions, and others; this is what we understand for non-verbal communication. As we saw in class “55% of communication is body language, 38% is the tone of voice, and 7% is the actual words spoken.”
This will help to communicate in different situation. As a leader from one person to hundred persons (live or on TV, radio, internet) are watching or listening, it’s very difficult to stand in each of them expectation. Because each of them have their own perception about your speaking. So you must developed negotiation skill in vast sense in term to win a situation and make sure that you know your bottom line.