Concept Of Quality In Education

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CHAPTER - I INTRODUCTION AND CONCEPTUAL FRAMEWORK “Learning is not compulsory… neither is survival.” “Quality is everyone’s responsibility.” - Dr. W. Edwards Deming 1.1 Prolegomenon Quality is one of the most important issues in education. It is recognized that there are problems with today’s Education System. Students leaving or graduating from high schools and colleges are unprepared to meet the demands of society. These students are product of an education system that does not focus on quality and is a cause of increase in social welfare cost. It is generally viewed that quality lies in business organizations, but due to rapid change in social needs, it has become prime agenda of the countries worldwide. In the changing context…show more content…
In education, perception of quality is around students (Mukhopadhyay, 2001). The performance of the students like examination results, learning achievements, ability to apply learned knowledge in practical life, exhibit the quality of an Education. For some, “Quality of Education” means Value Addition in Education (Feigenbaum 1951); excellence in education (Peters and Waterman 1982); for others, fitness of Education outcomes and experience for use (Juran and Gryna 1988). For a society, “Excellence” and “Value” are most appropriate indicators for Quality Education. A generally accepted definition of Quality Education does not exist and different end users adopt different criteria for determining the Quality of Education. 1.2 The Historical Evolution of Total Quality Management (TQM) The concept of Total Quality Management (TQM) was introduced in the 1920’s when the statistical approach was first used in quality control in the factories in America. This concept was later introduced to the corporate managers in Japan in the 1950’s, at a time when the country was gearing itself towards, industrial development. Feigenbaum, devised the term Total Quality Control (TQC) in 1961, was became Total Quality Management. This concept received a further impetus in the 1980’s with the increasing awareness worldwide on the importance of quality. The historical evolution of Total Quality Management has taken place in four…show more content…
In order to help the managers to improve the quality of their organizations he has offered the following 14 management points. 1. Constancy of purpose; create constancy of purpose for continual improvement of product and service. 2. The new philosophy: adopt the new philosophy. We are in a new economic age, created in Japan. 3. Cease dependence on inspection: eliminate the need for mass inspection as a way to achieve quality. 4. End ‘lowest tender’ contracts end the practice of awarding business solely on the basis of price tag. 5. Improve every process: improve constantly and forever every process for planning, production and service. 6. Institute training on the job: institute modern methods of training on the job. 7. Institute leadership: adopt and institute leadership aimed at helping people and machines to do a better job. 8. Drive out fear: encourage effective two-way communication and other means to drive out fear throughout the organization. 9. Break down barriers: break down barriers between department and staff areas. 10. Eliminate exhortations: eliminate the use of slogans, posters and
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