Conducting Job Analysis In Hotel Management

Conducting a job analysis is an exercise undertaken by many successful companies. According to OPM.GOV “Job analysis provides a way to develop this understanding by examining the tasks performed in a job, the competencies required to perform those tasks, and the connection between the tasks and competencies”. Following the job analysis exercise employers would be able to determine the best performance appraisal method to be used and the best performance appraisal instrument should be used. Evaluation of personnel competence is the systematic and disciplined measurement of individuals ' work with regard to their accomplishment of assigned responsibilities and duties and determining their potential for growth and development. It is a process

Following the review of these tasks the best performance appraisal methods and instruments that should be used was also determined. One of the three distinct jobs reviewed is the position of Hotel Manager. A Hotel Manager is responsible for the everyday running of the property ensuring that all departments are operating efficiently, products and services are being delivered to exceed guest expectation and investor received a positive return on investment. Key tasks that are performed by Hotel Managers are: answering inquiries pertaining to hotel policies and services and resolve occupants ' complaints; participating in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments; monitoring the revenue activity of the hotel or facility; observing and monitoring staff performance to ensure efficient operations and adherence to facility 's policies and procedures; developing and implementing policies and procedures for the operation of a department or establishment; and perform marketing and public relations

The third job reviewed is that of an Advertising Sales Agent. Advertising Sales Agents play a key role in organizations and are assigned which tasks that are important to the growth of the company. Major tasks carried out by Advertising Sales Agents are: maintaining assigned account bases while developing new accounts; prepare and deliver sales presentations to new and existing customers to sell new advertising programs and to protect and increase existing advertising; prepare promotional plans, sales literature, media kits, and sales contracts, using computer; obtain and study information about clients ' products, needs, problems, advertising history, and business practices to offer effective sales presentations and appropriate product assistance; determine advertising medium to be used and prepare sample advertisements within the selected medium for presentation to customers; and attend sales meetings, industry trade shows, and training seminars to gather information, promote products, expand network of contacts, and increase