ipl-logo

Interpersonal Conflict In Healthcare

1249 Words5 Pages

Conflicts in Health Care Institutions
Introduction
Conflicts are common disagreements that occur in every place of work, healthcare institutions not an exception. Conflicts can happen between two or more people, two or more groups or between a person and a group (Sullivan, 2017).In healthcare institutions conflicts may occur between health care staff, between support staff, between health care and support staff and between health care staff and the patient or the patient’s family. These conflicts may be simple disagreements or may escalate to violence. This essay seeks to examine the major types of conflicts and ways of handling these conflicts in a health care institution as well as the models of negotiation by applying the theory of “Action …show more content…

Interpersonal conflict occurs when two or more people disagree on issues (Winston, 2017). Intrapersonal conflicts in a health care institution can arise because of different opinions on shift allocation, team allocation or leave days. Interpersonal conflicts can interfere with workflow and thus when such are too common a mediator can be brought on board to help solve these conflicts.
Intragroup conflict
Formation of groups or departments are important to improve work efficiency and management however, these groups can at times be the cause of problems especially when group members are not able to agree on issues. Intragroup conflict is a type of conflict that occurs among people within a team or a group (Winston, 2017). Intragroup conflicts in a healthcare institution can arise because of a member talking negatively of another member, frequent lateness and a member not willing to help out another member with his/her patients. However, if these are getting too common then it is good to seek the help of another person to solve the …show more content…

Conflicts may occur between health care staff, between support staff, between health care and support staff and between health care staff and the patient or the patient’s family. This looked at the major types of conflicts and ways of handling these conflicts in a health care institution as well as the models of negotiation by applying the theory of “Action Research Model”. Types of conflicts are intrapersonal, interpersonal, intragroup and intergroup conflicts. Ways of managing conflicts are avoiding, compromising, accommodating, competing and collaborating. Negotiation can be used as a way of solving conflicts by applying the Action Research Model theory that involves using a consultant who can either be a part of the organization or not to identify the problem and work with the parties to find a solution. The three models of negotiation are win-win, win-lose and lose-lose models. Conflicts can have both positive and negative effects on employees and on the organization as a whole therefore conflicts should be dealt with and a solution found as soon as they arise to avoid interference with work and to ensure a peaceful and friendly working

Show More
Related

  • Dysfunctional Conflict In Ordinary People

    1544 Words  | 7 Pages

    In Ordinary People Conrad and Buck were out sailing when Buck drowned. Conrad tries to commit suicide by taking a knife to his wrist. He was hospitalized then was suppose to go to a psychiatrist to get help. Conrad gets into a serious relationship with Jeannine, and starts to get his life back together. By the end of the movie, Beth leaves home after Conrad came home and gave her a hug.

    Read More

  • Case Study Bob's Meltdown

    1338 Words  | 6 Pages

    Bob’s Meltdown In today’s workplace communication is key, collaboration crucial and teamwork a top management buzzword. These facets encourage knowledge sharing, co‐operation and a joint sense of purpose. However, such an increase in interpersonal relationships too often creates an unwanted side effect: conflict. (http://www.emeraldinsight.com/doi/abs/10.1108/14777280310795784)

    Read More

  • 3.1 Explain The Theories That Underpin Health And Social Care Practice Essay

    844 Words  | 4 Pages

    In this model medical and non medical professional staffs are co-ordinate by a case/care manager to address the needs of a client. Case meetings, care planning and exchange of information are coordinated by case manager. An individual care plan is often the product of case management meetings. In this model, the professionals are linked together, because their working relationship with the case manager. • Key worker assumed leadership role; • Coordinating care, reporting back to the professionals; • Addressed patient needs in a co-ordinate manner; • Professionals usually came from the same organization, but involved other community

    Read More

  • Personal Narrative: My 17 Years Working At Jackson Memorial Hospital

    65 Words  | 1 Pages

    Over my 17 years working at Jackson Memorial hospital, I honestly can say that I only had one conflict. Nothing major; however, the situation was tense and the problem needed to address. There were two sides to the situation and sometimes it is hard to realize your fault. After a general meeting, issues were addressed on both parts. I was very happy with the outcome.

    Read More

  • Health And Social Care Conflict Analysis

    170 Words  | 1 Pages

    To me the conflict perspective fits perfectly regarding the situation of health issues such as HIV/AIDS and obesity being very high among minorities and the poor in America. The conflict perspective is described as which groups have power, which social groups benefit, and how we are always going through change driven by class conflict. The minorities and poor aren’t benefiting from their social class, they are powerless, and they are a big part of class conflict. Not enough people are trying to help and or educate the minorities and poor. I know people say you can’t help who doesn’t want to be helped and people assume they don’t want to be helped because if they did they wouldn’t have the highest rates with particular health issues such as

    Read More

  • Grace Hospital Mission Statement Paper

    724 Words  | 3 Pages

    At Grace Hospital, we work to respect the wishes of our patients through self-determination and patient-driven care through the involvement of patients and their families in the patient’s plan of care. As a social worker at Grace Hospital, I work from a strength-based, anti-oppressive framework. It is important for me to understand each patient’s ecosystem (i.e. support system), their own personal values and beliefs, and the knowledge and skills that they possess. By working from this framework, I am trying to develop a mutual trust and respect for one another which enables me to work together with the patient to develop an appropriate plan of action to help resolve their identified issues and concerns. When the clinical care team is working with a patient, we strive to provide them with all of the information and options to allow them to make an informed decision.

    Read More

  • Interpersonal Conflict In Nursing

    909 Words  | 4 Pages

    If conflicts can be successfully managed, student nurses may develop higher levels of motivation and productivity. On the contrary, if conflicts cannot be handled effectively and constructively student nurses may suffer from high stress and burnout, problems appear in interpersonal relations, a decrease in academic performance, and increasing rates of absenteeism (Kantek & Kartal, 2015; Pines et al., 2014). How conflict appears toward student nurses Conflicts can occur between students and faculty management, between students and managers, and between faculty management and instructors, it can also occur between students and instructors (Kantek & Gezer, 2009). The student nurses were mostly influenced and experience interpersonal conflicts with supervisors, colleagues and patients during clinical placement ( Arieli, 2013). For the conflicts between student nurses and patients, the student nurses may face some shocking situations like patients’ suffering and death in the clinical setting.

    Read More

  • Incivility In The Workplace Essay

    1059 Words  | 5 Pages

    Incivility Workplace incivility affects our everyday interactions, professional nursing relationships and our organizations. It is important to be aware of incivility to address it. Incivility in the workplace doesn’t have to be a major event, but it may be little things daily that can make a huge impact. This affects the employee which impacts productivity and patient care. Employee turnover rates, job dissatisfaction, and poor workplace environments can be attributed to incivility.

    Read More

  • Analysis Of The Canadian Interprofessional Collaboration

    715 Words  | 3 Pages

    Conflicts within the nursing profession may be seen among the different age generations, with senior nurses holding different values than new graduates. For example, there are many cases where horizontal violence and bullying occurs between senior nurses and new nurses. However, in most cases, nurse bullying results from ineffective communication (Sauer, 2012). Interprofessional conflict may occur due to the medical hierarchy and existing profession stereotypes. According to Whitehead (2007), a barrier to physician collaboration is the vision of a ‘flattened hierarchy’ where a physician’s traditional power, decision-making responsibility, and status is reduced.

    Read More

  • Health Care Stakeholders Analysis

    1010 Words  | 5 Pages

    There are many stakeholders involved with health care administrations. Those stakeholders can be patients, health care physician, insurance providers, pharmaceutical manufactures, hospital organizations, community clinics and government. Each different stakeholder has their own individual vision of health care administration. This causes conflict due to the nature and differences in vision. which then can cause conflicts among each stakeholder involved.

    Read More

  • Four Stages Of Conflict In Health Care

    1715 Words  | 7 Pages

    The anticipation of the conflict can happen when one unit doesn't think that the staff members on the other unit are very experience or suitable but still accepts orders and plans for patients from them. The second stage is perceived conflict which requires recognition that the conflict exists. The third conflict is the felt conflict this develops when individuals start to have feelings or emotions about the conflict. The fourth stage is the manifest conflict which is the most fatal or constructive. This stage can be destructive and cause staff members to avoid a staff member, ignore policy rules/regulation, denying a problem and discussing the staff members issue in public with downgrading comments.

    Read More

  • Conflict Theory In Nursing

    1444 Words  | 6 Pages

    UNIVERSITY OF TECHNOLOGY, JAMAICA COLLEGE OF HEALTH SCIENCES CARIBBEAN SCHOOL OF NURSING, UTECH Bachelor of Science in Nursing (BSN) Conflict Theory Submitted in partial fulfillment of the module SOC 1001: Sociology Submitted to: Mrs.Rená Blackwood-McIntosh (Lecturer) Prepared by: Michaella Pryce ID #: 1402203 Date: September 26, 2014 Montego Bay, Jamaica Conflict Theory A conflict may be defined as a disagreement resulting from an individual or groups of individuals due to a difference in attitude, beliefs, values or needs with unwillingness to conform. Conflicts may be interpersonal, intrapersonal, intergroup or intragroup conflicts.

    Read More

  • What Was The Goal To Make Cindy Feel Better?

    904 Words  | 4 Pages

    His expression of surprise and anger when he realized how long this issue had been discussed in the background without his knowledge, or even a hint of a problem, suggests he felt the procedures followed to address the issue should have been different. A conflict can be composed of all or some of the four types: Goal, Cognitive, Affective and Procedural. Managing multiple types of conflict is sufficiently difficult but there is added complexity due to the need to assess the level of conflict. Dedicated attention to the complexity of conflict is necessary not only to avoid a dysfunctional dynamic but to also facilitate positive operational outcomes (Wombacher and Felfe,

    Read More

  • Conflict In Apple Company

    1305 Words  | 6 Pages

    Introduction Conflict is unpleasant, but inevitable throughout life. In any situation involving two or people, conflict may arise. Conflict can be defined as, “any situation in which incompatible goals, cognitions, or emotions within or between individuals or groups lead to opposition or antagonistic interaction” (Learning Team Toolkit, 2004, pp 242-243). People come from different backgrounds and live through different life experiences therefore, even when working towards a common goal, they will not always agree. Major conflict that is not dealt with can devastate a team or organization (Make Conflict Work, 2008).

    Read More

  • Terracog Global Positioning Systems Case Study Summary

    1632 Words  | 7 Pages

    DYNAMICS OF GROUP BEHAVIOUR Case Analysis: TerraCog Global Positioning Systems Section B | Group 1 Name Roll Number Aditi Bhandakkar 2015073 Animesh Khare 2015081 Anshuman Thakur 2015085 Ketan Khandelwal 2015098 Tanay Mahajan 2015100 Shital Gupta 2015115 Vibha Haldwal 2015127 INTRODUCTION “TerraCog Global Positioning Systems” case focuses on the Conflict and Communication aspect of the group dynamics of an organization. The case showcases various scenarios wherein major emphasis is on group communication amongst different teams and the conflicts that arise within a group of people comprised of different team representatives and executive heads.

    Read More

More about Interpersonal Conflict In Healthcare

Open Document