CONFLICT THEOREM: A CASE STUDY ON MANAGING CONFLICTS
Abstract
This case is related to Conflict present in every organisation. It aims to present conflict management practices, their compliance with the diverse workplace environment and analyze the effectiveness of conflict management procedures based on workplace diversity and gender differences. The paper reviews the literature on conflict management, growth of main principles in the society, and differences in techniques based on gender characteristics. It discusses conflict structures, types, and challenges that may occur at a diverse workplace when managing conflicts and speak about the role of managers in the diverse working environment. It also suggests conflict management strategies for managers and employees in the organisation.
Introduction
Due to a higher migration of people seeking personal development, better market opportunities and new challenges have opened up. Today’s workplace is
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Providing opportunities to the employees to synchronize and cooperate within the organization shows that a manager is successful one. It means that they need to plan, organize, lead and control human and other resources to achieve organizational goals effectively and efficiently with the fewer conflicts (Jones & George, 2014).
LinkedIn CEO, Jeff Weiner, in his interview to Wall Street Journal calls his conflict management strategy “managing compassionately” and suggests that it begins with the accepting that people see things in a different way and might not be prepared with the same information about the issue which exist (Weiner, 2011). In his understanding, the move from the classic strategy to being trusted and transparent in conflicts is vital in achieving high organizational
Discernment is generally at loss in the midst of tragedy. The film Ordinary People displays how the Jarrett family copes with the loss of their son, Buck, in a boating accident. Inability to communicate ultimately leads to far more dysfunction than Conrad, Beth, and Calvin can imagine. The misinterpretation of acts of “silence or violence” can be avoided with conflict management techniques.
I think the most important conflict in the novel, A Lesson Before Dying is person versus self (Grant versus self). Grant struggles with self-doubt, unsure if what he is doing within his community is truly making a difference. This uncertainty is evident when Grant questions himself in relation to his teaching at the local church, “What am I doing? Am I reaching them at all?... Is it just a vicious circle?
Bob’s Meltdown In today’s workplace communication is key, collaboration crucial and teamwork a top management buzzword. These facets encourage knowledge sharing, co‐operation and a joint sense of purpose. However, such an increase in interpersonal relationships too often creates an unwanted side effect: conflict. (http://www.emeraldinsight.com/doi/abs/10.1108/14777280310795784)
Throughout the film, Ordinary People, the Jarrett family deals with sudden severe tragic news. When the news was received of their son Buck getting in an awful boating accident, the family became a mess. The relations in the family for each family member became weak, due to lack of communication. Beth, Calvin, and Conrad all could have related back to the conflict management skills to help them as a whole.
Conflict in criminal justice organizations are a normal process and it may be impossible and harmful to eliminate it. A criminal justice organization may face four major types of such conflict (Stojkovic, Kalinich, & Klofas, 2012). They include personal, group, intra-organizational and inter-organizational conflict. Personal conflict is conflict inside a person, when the individual is struggling with their values and belief versus that of the organizations. Conflict within an individual can also arise when a person has to choose between two alike wanted options or between two similarly harmful objectives.
Theoretical Framework: Conflict Perspective: Conflict perspective focuses their attention on society as a whole. Conflict theorists see society as in a continuous sate of conflict between groups and classes. He struggle for power and income is a continuous process but one in which many categories of people appear as opponents-classes, races, nationalities and even the sexes. Society is held together through the power of dominant groups or classes. The shared values, which functionalist see as glue for holding society together, do no realty form rue consensus; instead this is an artificial consensus in which the dominant groups or classes impose their values and rules upon rest of the people.
These differences contribute to the organizations ability to be flexible, generate problem solutions, relate effectively to a wide range of clients and to providing a balanced range of services. An organization can invest in developing effective employment programs and strategies that support diversity, but unless they have created an inclusive work environment, that celebrates and builds on differences and that is productive, rewarding, enjoyable and healthy for everyone concerned, they are likely to find that diversity creates more problems than it solves. They will be unable to take advantage of the benefits of diversity and are likely to have difficulty retaining employees. Work practices that make environments safe for all have achieved cultural competence and as a result are demonstrating cultural safety. Overall, this means that the workplace if spiritually, socially and emotionally respecting and appreciating different cultures and that there is no assault, challenge or denial of any person’s identity.
A individual use of conflict should be used by many strategies impacted by the culture of the organization or institution but also by the personal beliefs and values. “The variables surrounding the conflict must be examined to understand and alter the choice of a particular behavioral approach to conflict”(Thomas,1976). When deciding the choice of outcome of a problem you should examine the facts and stay away from the assumptions. When managing conflicts, strategies should be utilized and reviewed so that the conflict can come to an collective solution. Some strategies to obtain during a conflict is the first strategy which is understanding that rushing to end the conflict will cause you to not be able to gather the appropriate information.
A conflict is known to be a common process within an organisation. In Tesco, conflicts are observed at different levels among members of groups and come of them are competing. In such type of conflict, group members pursue their concerns apart from the resistance of other employees. It may involve employees pushing their view points at the expense of others while maintaining the organisational resistance to the actions and activities of other members within the group. For instance, it may be observed that one employee feel his voice and opinions about some matter are being not considered by other members and management of the organisation.
UNIVERSITY OF TECHNOLOGY, JAMAICA COLLEGE OF HEALTH SCIENCES CARIBBEAN SCHOOL OF NURSING, UTECH Bachelor of Science in Nursing (BSN) Conflict Theory Submitted in partial fulfillment of the module SOC 1001: Sociology Submitted to: Mrs.Rená Blackwood-McIntosh (Lecturer) Prepared by: Michaella Pryce ID #: 1402203 Date: September 26, 2014 Montego Bay, Jamaica Conflict Theory A conflict may be defined as a disagreement resulting from an individual or groups of individuals due to a difference in attitude, beliefs, values or needs with unwillingness to conform. Conflicts may be interpersonal, intrapersonal, intergroup or intragroup conflicts.
Effective leaders must learn to embrace conflict because it is an inexorable part of human interactions and without intervention, it seldom finds its own productive solutions (Myatt, 2012). The failure to address conflict early on will likely lead to workplace acrimony, disengagement and poor communication and cooperation (Myatt, 2012). The story of the conflict between Cindy and Dr. Jones is an excellent case to analyze the elements of conflict and conflict management.
Introduction Conflict is unpleasant, but inevitable throughout life. In any situation involving two or people, conflict may arise. Conflict can be defined as, “any situation in which incompatible goals, cognitions, or emotions within or between individuals or groups lead to opposition or antagonistic interaction” (Learning Team Toolkit, 2004, pp 242-243). People come from different backgrounds and live through different life experiences therefore, even when working towards a common goal, they will not always agree. Major conflict that is not dealt with can devastate a team or organization (Make Conflict Work, 2008).
Conflict resolution happens often in the workplace that can either drive or disturb employees, supervisors, a team, and an entire organization. When supervisors allow conflict resolution to fester without taking immediate action, it can lead the organization into an unhealthy environment. In this paper, the topic for discussion will analyze various strategies that can be utilized to control and manage conflict resolution in the workplace, and the role of the supervisor during conflict resolution situations. In addition, a discussion will include how the workplace and its customers are impacted by a diverse workforce. Conflict Resolution Conflict in the workplace is inevitable, especially in a diverse workforce where employees possess different approaches to his or her job and come from various backgrounds, who share a common work space within an organization (SHRM, 2015).
INTRODUCTION This assignment will focus on explaining the importance of diversity management, challenges of management diversity, give strategies and implementation of management diversity in the workplace. A diverse workforce is a reflection of a changing world and marketplace. Diverse work teams bring high value to organizations. Respecting individual differences will benefit the workplace by creating a competitive edge and increasing work productivity.
I would like to reflect upon how I manage my work priorities and professional development. In doing so I would go on to explain how I serve as a positive role model in the workplace through personal work planning and organisation, how I ensure personal work goals, plans and activities reflect the organisation’s plans, and own responsibilities and accountabilities. Then I will explain how I measure and maintain personal performance in varying work conditions, work contexts and contingencies, take initiative to prioritize and facilitate competing demands to achieve personal, team and organizational goals and objectives, use technology efficiently and effectively to manage work priorities and commitments, maintain appropriate work/ life balance, and ensure stress is effectively managed and health is attended to. Subsequently, I will discussion on how I assess personal knowledge and skills against competency standards to determine development needs, priorities and plans, seek feedback from employees, clients and colleagues and use this feedback to identify and develop ways to improve competence, identify, evaluate, select and use development opportunities suitable to personal learning style/s to develop competence. Finally, I will look into how I undertake participation in networks to enhance personal knowledge, skills and work relationships, identify and develop new skills to achieve and maintain a competitive edge.