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Connected Verizon Case Study

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Connected Verizon standard Sharon customers had issue calling a certain number while driving through Ohio kept getting a message saying “All circuits are busy try again later”. Sharon actively listened and responded to the customers issue with empathy. She personal provides assurance of help to get the customer issue resolved. Discover Verizon standard Sharon asked some good open end question like the number that’s being dialed is it a landline or mobile number. Sharon determined that customer was could be driving through an area of Ohio that could have signal outage. Sharon asked our customer if she tired calling another number and customer answered no. Since our customer was driving in different Zip code I would have asked if she

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