Consumer Protection Act 1986 Case Study

Introduction:

The Consumer Protection Act, 1986 was enacted to provide a simpler and quicker access to redress consumer grievances.Besides basic necessities, we need a variety of things in our daily lives. When we buy things from the market as a consumer, we expect value for money. There may be instances where a consumer is cheated. In most cases parents are ignorant about the facts and in order to know the level of awareness of consumerprotection as a right, the present study has been undertaken.

Aims: Study the awareness level regarding consumer protection act among parents of children with hearing impairment studying in schools.

Method:There were two groups of parents i.e. (i) parents who are below 10th standard educated and (ii) parents

The Act seeks to promote and protects the interest of consumers against deficiencies and defects in goods or services. It also seeks to secure the rights of a consumer against unfair trade practices. In a process called 'informal adjudication ', forum officials mediate between the two parties and urge compromise. The most common business malpractices leading to consumer exploitation are (a) Sale of adulterated goods(b) Sale of spurious good(c) Sale of sub-standard goods i.e., sale of goods which do not confirm to prescribed quality standards. (d) Sale of duplicate goods. (e) Use of false weights and measures leading to underweight. (f) Hoarding and black-marketing leading to scarcity and rise in price. (g) Charging more than the Maximum Retail Price (MRP) fixed for the product, etc. In a democratic nation like India, it should not be a regular practice to happen. The measures adopted by the government or non-government organizations (NGOs) for safeguarding the interests of the consumers constitute consumer protection act and its application which is most important for every one of us.

A professional / doctor owes certain duties to the patient / parents who consults him for illness. A deficiency in this duty results in negligence.As of now, the adjudicating process with regard to medical and para-medical professional liability, be it in a consumer forum

Objectives:

Study the awareness level regarding consumer protection act among parents of hearing impaired children having less than 10th standard qualification.

Study the awareness level regarding consumer protection act among parents of hearing impaired children having above 10th standard qualification.

To compare the awareness level regarding consumer protection act among parents (both less than 10th standard and above 10th standard qualification) of children with hearing impairment.

To suggest appropriate remedies to parents to ensure the rights of consumers and provide action for deceived consumers in the field of rehabilitation of hearing impairment.

Hypothesis:

There will be significant difference in the awareness level regarding consumer protection act among parents having less than 10th standard and above 10th standard qualification of children with hearing