Consumer Protection Act 1986 Analysis
The Consumer Protection Act, 1986 was enacted to provide for better protection of the interest of the consumers and for the purpose to make provisions for the establishment of Consumer Councils and other authorities in the settlement of consumer disputes and for matters connected therewith. To promote and to protect the rights of consumers such as protection against marketing of goods which are hazardous to life and property, the right to be informed about the quality, quantity, potency, purity, standard and price of goods to protect the consumer against unfair trade practices, the right to be assured, wherever possible, access to variety of goods at competitive prices, the right to be heard and to be assured that the interest of consumers …show more content…
The main objective of the Act is to provide better and all-round protection to consumers and effective safeguards against different types of exploitation such as defective goods, deficient services and unfair trade practices. It also makes provisions for a simple, speedy and inexpensive machinery for redressal of consumers’ grievances.
6) Salient Features of Consumer Protection Act 1986:
The salient features of Consumer Protection Act (CPA) 1986 are as follows:
(1) It applies to all goods, services and unfair trade practices unless specifically exempted by the Central Government.
(2) It covers all sectors whether private, public or co-operative.
(3) It provides for establishment of consumer protection councils at the central, state and district levels to promote and protect the rights of consumers and a three tier quasi-judicial machinery to deal with consumer grievances and disputes.
(4) It provides a statutory recognition to the six rights of consumers.
7) The Common Problems Prevailing in the Markets
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49.17% consumers had general level of awareness and 36.33% consumers had either very low or no level of awareness towards consumers do not look and analyze for much factors. Few factors like maximum retail price, seal and packing material of product for assuring the genuineness of brand, quality of the product, warranty/ guarantee card filled, check the bill after buy, date of manufacturing and date of expiry were much referred than other
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