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Continental Computer Corporation Case Study

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Organizational Performance
Continental computer corporation need to design flexible change management efforts, based on the unique characteristics of the change, and possess the leadership competencies for leading change (Herold and Fedor, 2008; Karp and Helgo, 2008).

Leaders are encouraged to exemplify change leadership behaviors (Karp and Helgo, 2008), set a vision, and communicate effectively in a way that their organization understands and will want to follow the new direction of change.

4.4 Managing conflict, change and communication
The lack of conflict, change and communication in continental computer corporation needs to be managed by implementing change, conflict and communication procedures.
According to the PMBOK Guide, “conflict …show more content…

By withdrawing, you have the opportunity to come up with better ideas to address the conflict. Temporarily avoiding the conflict also means you have the chance to think through the other person’s situation.
While withdrawing and avoiding is valuable in the short term, it can be over used. If you retreat from a conflict situation and fail to follow up, the conflict is likely to become worse over time. Withdrawing and avoiding also works well as a self-management technique.
Smooth/Accommodate Conflict Management
PMBOK Definition: “Emphasizing areas of agreement rather than areas of difference; conceding one’s position to the needs of others to maintain harmony and relationships.”
This approach recognizes the importance of professional relationships to project success. On long term projects, anything over a few weeks, persevering and strengthening the project team becomes very important. After all, project team members are constantly emphasizing differences, making progress on the project becomes very …show more content…

For example, you may have an ambitious developer who is interested in learning the Salesforce interface deeply and asks to go on a week-long training session. Based on your analysis of the schedule, that type of training would cause significant problems for the schedule. A compromise solution in that case would be to arrange a different training arrangement such as a briefing with an expert from Salesforce and a $100 budget to buy books about the technology. In this situation, the developer obtains partial satisfaction and the project manager largely maintains the project

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